Reports, Dashboards, and Customer Success in Salesforce
Completed by Karthick Malaiyappan
August 9, 2023
28 hours (approximately)
Karthick Malaiyappan's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Sales Management
- Category: Customer Relationship Management
- Category: Customer Service
- Category: Service Management
- Category: Business Reporting
- Category: Sales Operations
- Category: Inside Sales
- Category: Salesforce
- Category: Data Visualization
- Category: Customer Support
- Category: Sales Support
- Category: Data-Driven Decision-Making
