- Continuous Quality Improvement (CQI)
- Quality Management Systems
- Customer experience improvement
- Quality Control
- ISO 9000 Series
- Quality Management
- Continuous Improvement Process
- Process Improvement
- Quality Improvement
- Customer Insights
- Service Improvement
- Statistical Process Controls
Quality Improvement and Management
Completed by Ravi Kumar Pandey
September 27, 2025
11 hours (approximately)
Ravi Kumar Pandey's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
