Customer Service Excellence Capstone
Completed by Leyla Hasan
August 15, 2026
2 hours (approximately)
Leyla Hasan 's account is verified. Coursera certifies their successful completion of Customer Service Excellence Capstone
What you will learn
Combine AI-augmented analytics and sentiment data with human judgment to resolve high-stakes customer service scenarios.
Navigate realistic business cases by balancing customer empathy, service targets, and data-driven recommendations.
Skills you will gain
- Category: Data Analysis
- Category: Customer Service
- Category: Decision Making
- Category: Customer Analysis
- Category: Customer Insights
- Category: Customer Engagement
- Category: Problem Solving
- Category: Responsible AI
- Category: Customer experience improvement
- Category: Personalized Service
- Category: Dashboard
- Category: Workflow Management
