Voice of the Customer (VoC): Enhancing Experiences
Completed by Allison Foulk
June 23, 2024
3 hours (approximately)
Allison Foulk's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Focus Group
- Category: Customer Insights
- Category: Communication
- Category: Data-Driven Decision-Making
- Category: Customer experience strategy (CX)
- Category: Customer Analysis
- Category: Continuous Improvement Process
- Category: Social Media
- Category: Case Studies
- Category: Culture Transformation
- Category: User Feedback
- Category: Customer Service
