Generative AI for Customer Experience Optimization
Completed by Alain Comlan BOSSOU
September 26, 2026
9 hours (approximately)
Alain Comlan BOSSOU's account is verified. Coursera certifies their successful completion of Generative AI for Customer Experience Optimization
What you will learn
Identify how AI enhances sentiment detection, emotional intelligence, and customer engagement.
Apply Salesforce, Freshdesk AI, LiveChatAI, and n8n to automate multichannel support workflows.
Analyze customer feedback with OpenAI to extract insights and predict satisfaction trends.
Design integrated AI-driven customer experience strategies that boost efficiency and satisfaction.
Skills you will gain
- Category: De-escalation Techniques
- Category: No-Code Development
- Category: Customer Success Management
- Category: Emotional Intelligence
- Category: Communication
- Category: Generative AI
- Category: Customer Service
- Category: Artificial Intelligence
- Category: AI Workflows
- Category: Customer Support
- Category: Customer Analysis
- Category: Customer Data Management
