Introduction to Customer Service
Completed by Sabina Jafarova
April 26, 2024
18 hours (approximately)
Sabina Jafarova's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Time Management
- Category: Transaction Processing
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Greeting Customers
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Communication Strategies
- Category: Root Cause Analysis
- Category: Communication

