Customer Service
Completed by JOGU MOHAN
June 12, 2026
8 hours (approximately)
JOGU MOHAN's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
You will explore the background and techniques of customer interactions.
Skills you will gain
- Category: Customer Complaint Resolution
- Category: Communication Strategies
- Category: Crisis Intervention
- Category: Customer Relationship Building
- Category: Service Recovery
- Category: Customer and Client Support
- Category: Friendliness
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Brand Loyalty
- Category: Greeting Customers
- Category: Communication
