Introduction to Technical Support
Completed by Ernesto Quijada Jiménez
August 15, 2023
12 hours (approximately)
Ernesto Quijada Jiménez's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Technical Communication
- Category: Issue Tracking
- Category: Remote Access Systems
- Category: IT Service Management
- Category: Help Desk Support
- Category: Service Management
- Category: Technical Support
- Category: Technical Support and Services
- Category: End User Training and Support
- Category: Customer Service
- Category: Technical Documentation
- Category: Service Level
