Customer Service Fundamentals
Completed by Pedro Henrique Li
December 1, 2018
14 hours (approximately)
Pedro Henrique Li's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer Complaint Resolution
- Category: Empathy
- Category: Customer Relationship Management
- Category: Telephone Skills
- Category: Technical Support and Services
- Category: Personal Attributes
- Category: Communication
- Category: Process Management
- Category: Problem Solving
- Category: Greeting Customers
- Category: Customer Engagement
- Category: Help Desk Support
