Salesforce
Conversational Selling Playbook for SDRs
Salesforce

Conversational Selling Playbook for SDRs

Rachel Gasparini
Marcos Serna
Trailhead

Instructors: Rachel Gasparini

8,271 already enrolled

Included withCoursera Plus

Gain insight into a topic and learn the fundamentals.
4.7

(37 reviews)

Beginner level

Recommended experience

Flexible schedule
Approx. 25 hours
Learn at your own pace
82%
Most learners liked this course
Gain insight into a topic and learn the fundamentals.
4.7

(37 reviews)

Beginner level

Recommended experience

Flexible schedule
Approx. 25 hours
Learn at your own pace
82%
Most learners liked this course

What you'll learn

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale

  • Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity

  • Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies

  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email

Details to know

Earn a career certificate

Add to your LinkedIn profile

Assessments

19 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

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Build your Business Essentials expertise

This course is part of the Salesforce Sales Development Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Salesforce
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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There are 5 modules in this course

Discover the Conversational Selling Methodology, SV Academy's proven sales technique for top-performing salespeople.

What's included

14 videos6 readings6 assignments5 discussion prompts

Uncover concrete strategies for better understanding your customer through research and data.

What's included

11 videos3 readings5 assignments2 discussion prompts

Explore the role of multiple channels in a winning outreach strategy.

What's included

16 videos7 readings4 assignments1 peer review3 discussion prompts1 plugin

Develop Emotional Intelligence (EQ) to achieve personal and professional success.

What's included

9 videos10 readings4 assignments1 peer review4 discussion prompts

Learn how to create a multi-channel sales strategy to outreach prospects and cut through the noise.

What's included

5 videos1 reading1 peer review1 discussion prompt

Instructors

Instructor ratings
4.8 (13 ratings)
Rachel Gasparini
SV Academy
2 Courses8,880 learners
Marcos Serna
SV Academy
4 Courses50,867 learners

Offered by

Salesforce
SV Academy

Recommended if you're interested in Business Essentials

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Learner reviews

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4.7

37 reviews

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    81.08%

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    13.51%

  • 3 stars

    2.70%

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    2.70%

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CR
5

Reviewed on Sep 10, 2022

NT
5

Reviewed on Oct 4, 2021

SN
5

Reviewed on Aug 31, 2023

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Frequently asked questions