This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack.
Practical Guide to Navigating Professional Relationships
This course is part of Salesforce Sales Development Representative Professional Certificate
Instructors: Trailhead
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17 assignments
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
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There are 5 modules in this course
Create the personal brand of a top performer and learn how to communicate effectively with managers, teammates, and customers.
What's included
15 videos6 readings3 assignments2 discussion prompts
Develop concrete strategies for mastering the conversational approach and delivering your message with skill.
What's included
6 videos6 readings5 assignments2 discussion prompts
Learn best practices for effective business communication, including habits to support actionability, clarity, concision, and follow-through.
What's included
8 videos2 readings3 assignments1 peer review1 discussion prompt
Deepen your professional relationships skills by learning to communicate across differences, tap into multiple points of view, and cultivate diversity and cultural competency.
What's included
9 videos1 reading2 assignments1 peer review2 discussion prompts
Set yourself up for success as an SDR by learning what to expect in the first three months on the job.
What's included
11 videos6 readings4 assignments1 peer review2 discussion prompts
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