Salesforce
Boosting Productivity through the Tech Stack
Salesforce

Boosting Productivity through the Tech Stack

Trailhead
Paige Caldwell
Jolyn Cafferata

Instructors: Trailhead

5,223 already enrolled

Included withCoursera Plus

Gain insight into a topic and learn the fundamentals.
4.4

(31 reviews)

Beginner level

Recommended experience

29 hours to complete
3 weeks at 9 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.4

(31 reviews)

Beginner level

Recommended experience

29 hours to complete
3 weeks at 9 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Details to know

Earn a career certificate

Add to your LinkedIn profile

Assessments

20 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

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Build your Business Essentials expertise

This course is part of the Salesforce Sales Development Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Salesforce
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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There are 5 modules in this course

Explore how top-performing salespeople leverage tech tools, resourcefulness, and creative problem-solving to drive results.

What's included

9 videos2 readings4 assignments2 discussion prompts

Discover Salesforce, a foundational tool for sales development and tech industry professionals.

What's included

6 videos17 readings4 assignments4 discussion prompts12 plugins

Gain practical knowledge of sales intelligence, data enrichment, and call analysis tools.

What's included

8 videos1 reading5 assignments1 discussion prompt

Learn how to leverage engagement tools and generate bulletproof outreach strategies.

What's included

3 videos2 readings3 assignments

Uncover the power of social media and video outreach to enhance human-to-human connection in a sales context.

What's included

10 videos4 readings4 assignments1 peer review3 discussion prompts

Instructors

Instructor ratings
4.9 (9 ratings)
Trailhead
Salesforce
16 Courses125,635 learners
Paige Caldwell
SV Academy
4 Courses8,747 learners

Offered by

Salesforce
SV Academy

Recommended if you're interested in Business Essentials

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