Microsoft
Microsoft IT Support Specialist Professional Certificate
Microsoft

Microsoft IT Support Specialist Professional Certificate

Launch your career as an IT support specialist. Build job-ready skills – and must-have AI skills – for an in-demand career. Earn a credential from Microsoft. No prior experience required.

 Microsoft

Instructor: Microsoft

16,275 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.7

(358 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(358 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology systems analysis and maintenance.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT scenarios.

  • Demonstrate a holistic understanding of IT support, combining hardware, software, networking, and security concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT issues within a practical business scenario.

Details to know

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Taught in English
Recently updated!

May 2024

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Professional Certificate - 6 course series

Introduction to Computers

Introduction to Computers

Course 117 hours

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Category: Cloud Computing Security
Category: Network Monitoring
Category: Network Security
Category: Security Mitigation
Category: Computer Network Infrastructure

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Category: Virtual Private Network (VPN)
Category: Cybersecurity
Category: Password Management
Category: Privacy settings
Category: Multi-Factor Authentication

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Category: Data Back-up and Recovery
Category: IT Security
Category: Hardware configuration
Category: Data Management
Category: Software Set-up
 Cybersecurity and Privacy

Cybersecurity and Privacy

Course 417 hours

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Network Connectivity
Category: System Maintenance
Category: Diagnostics
Category: Troubleshooting
The Microsoft 365 Ecosystem

The Microsoft 365 Ecosystem

Course 517 hours

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Computer Architecture
Category: Cybersecurity
Category: Computer hardware
Category: Computer Software
Category: Operating Systems

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Skills you'll gain

Category: Microsoft 365
Category: Digital Platform Security
Category: Endpoint Security
Category: Integrating Automation Tools

Earn a career certificate

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Instructor

 Microsoft
Microsoft
174 Courses1,002,982 learners

Offered by

Microsoft

Why people choose Coursera for their career

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Frequently asked questions

¹ Median salary and job opening data are sourced from United States Lightcast™ Job Postings Report. Data for job roles relevant to featured programs (3/1/2023 - 3/1/2024)