Sales Operations Specialist
If you like analyzing sales data, supporting sales teams, and optimizing sales processes this role is for you.
A Sales Operations Specialist optimizes sales processes and analyzes performance data. They support sales teams by managing CRM systems, forecasting, and reporting to enhance efficiency and results.
Skills you’ll need: Sales Operations, Customer Relationship Management (CRM) Software, Communication, Negotiation, Selling Techniques, Sales Prospecting, Time Management, Problem Solving
Recommended credentials
Sales and CRM Overview
Course 1 of 4
Lead Management in Salesforce
Course 2 of 4
Opportunity Management in Salesforce
Course 3 of 4
Reports, Dashboards, and Customer Success in Salesforce
Course 4 of 4
Account Management & Sales Force Design
Course 1 of 5
Sales Force Management
Course 2 of 5
Compensation, Expenses and Quotas
Course 3 of 5
Forecasting, Budgeting, Territories, Evaluation and Legal/Ethical Issues
Course 4 of 5
Sales Operations: Final Project
Course 5 of 5
What brings you to Coursera today?
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Credentials
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¹ Median salary, job opening, and degree data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (5/1/2025 - 5/1/2026)