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Results for "customer+complaint+resolution"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, Customer Engagement, Generative AI, Customer Communications Management, Customer Service, Customer Insights, Customer Support, Target Audience, Customer Analysis, Performance Analysis, Performance Improvement
University of California, Irvine
Skills you'll gain: Conflict Management, Teamwork, Emotional Intelligence, Collaboration, Empathy, Problem Solving, Communication
University of California, Irvine
Skills you'll gain: Critical Thinking, Problem Solving, Complex Problem Solving, Systems Thinking, Analytical Skills, Strategic Decision-Making, Decision Making, Risk Analysis, Root Cause Analysis, Positive Behavior Support
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interpersonal Communications
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
ESSEC Business School
Skills you'll gain: Conflict Management, Negotiation, Diplomacy, Labor Relations, Discussion Facilitation, Stakeholder Management, Communication, Active Listening, International Relations, Analysis
- Status: Free
Coursera Instructor Network
Skills you'll gain: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Debugging, Help Desk Support, Problem Management
University of California, Irvine
Skills you'll gain: Intercultural Competence, Cultural Diversity, Communication Strategies, Cultural Sensitivity, Interpersonal Communications, Conflict Management, Communication
ESSEC Business School
Skills you'll gain: Negotiation, Conflict Management, Intercultural Competence, Cultural Diversity, Analysis, Value Propositions, De-escalation Techniques, Diplomacy, Peer Review, Process Design, Communication, Stakeholder Management, Interpersonal Communications, Active Listening, Brainstorming
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Effectiveness, Marketing Channel, Email Marketing, Marketing Communications, Target Audience, Persona Development, Marketing Analytics, E-Commerce, Search Engine Optimization
In summary, here are 10 of our most popular customer+complaint+resolution courses
- CVS Health Call Center Customer Service: CVS Health
- Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
- Types of Conflict: University of California, Irvine
- Cómo resolver problemas y tomar decisiones con eficacia: University of California, Irvine
- CVS Health Retail Customer Service: CVS Health
- Improving Customer Retention: Coursera Instructor Network
- Mediation and Conflict Resolution: ESSEC Business School
- Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera Instructor Network
- Intercultural Communication and Conflict Resolution: University of California, Irvine
- Negotiation, Mediation, and Conflict Resolution - Capstone Project: ESSEC Business School