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Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Coursera Project Network
Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer Insights, Customer Analysis, Customer Relationship Management, Google Workspace, Business Research, Performance Improvement
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of California, Irvine
Skills you'll gain: Persona Development, Marketing Strategies, Target Audience, Social Media Strategy, Social Media Marketing, Content Marketing, Digital Marketing, Customer Acquisition Management, Marketing Strategy and Techniques, Customer Engagement, Customer Insights, Value Propositions, Brand Management, E-Commerce, Mobile Banking
- Status: Free
Coursera Instructor Network
Skills you'll gain: Target Audience, Value Propositions, Marketing, Global Marketing, Search Engine Optimization, Diversity Marketing, Brand Strategy, Marketing Strategies, Marketing Analytics, Data-Driven Decision-Making, Social Media Marketing, Web Analytics and SEO, Market Research, Consumer Behaviour, Customer Insights
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
Coursera Project Network
Skills you'll gain: Exploratory Data Analysis, Feature Engineering, Data Analysis, PySpark, Data Cleansing, Data Import/Export, Data Transformation, Apache Spark, Decision Tree Learning, Predictive Modeling, Predictive Analytics, Business Analytics, Application Deployment, Machine Learning
IESE Business School
Skills you'll gain: Product Management, Marketing, Brand Management, Brand Marketing, Product Lifecycle Management, Marketing Strategies, Marketing Communications, Marketing Channel, Communication Strategies, Consumer Behaviour, Customer Analysis, Value Propositions, Market Analysis
University of California, Irvine
Skills you'll gain: Search Engine Marketing, Customer Retention, Digital Marketing, Search Engine Optimization, Marketing Strategies, Advertising Campaigns, Marketing Effectiveness, Customer Acquisition Management, Web Analytics and SEO, Lead Generation, Target Audience, Web Content, Content Creation
Northwestern University
Skills you'll gain: Resource Allocation, Marketing Analytics, Data Science, Analytics, Marketing, Digital Transformation, Brand Strategy, Customer Insights, Data-Driven Decision-Making, Business Leadership, Business Analytics, Consumer Behaviour, Organizational Change
Skills you'll gain: Stakeholder Engagement, Stakeholder Management, Conflict Management, Strategic Communication, Cultural Diversity, Project Management, Agile Project Management, Communication Strategies, Cultural Sensitivity, Interpersonal Communications, Communication, Organizational Structure, Relationship Building, Change Management
In summary, here are 10 of our most popular customer+engagement+and+retention courses
- Customer Service Fundamentals: Knowledge Accelerators
- Improve Business Performance with Google Forms: Coursera Project Network
- Customer Relationship Management: Starweaver
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Identifying, Attracting, and Growing Your Digital Audience: University of California, Irvine
- Effective Marketing in the Global Marketplace: Coursera Instructor Network
- SAP Customer Engagement and Discovery: SAP
- Machine Learning with PySpark: Customer Churn Analysis: Coursera Project Network
- Marketing: Customer Needs and Wants: IESE Business School
- Strategies for Converting and Retaining Customers Online: University of California, Irvine