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Results for "customer+journey"
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
IE Business School
Skills you'll gain: Brand Strategy, Branding, Storytelling, Production Planning, Brand Awareness, Logo Design, Brand Management, Content Marketing, Advertising Campaigns, Target Market, Content Creation, Advertising, Marketing Design, Creative Design, Marketing Communications, Social Media Content, Proposal Development, Value Propositions, Consumer Behaviour, Customer Insights
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Coursera Project Network
Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer Insights, Customer Analysis, Customer Relationship Management, Google Workspace, Business Research, Performance Improvement
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations
IESE Business School
Skills you'll gain: Product Management, Marketing, Brand Management, Brand Marketing, Product Lifecycle Management, Marketing Strategies, Marketing Communications, Marketing Channel, Communication Strategies, Consumer Behaviour, Customer Analysis, Value Propositions, Market Analysis
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
IE Business School
Skills you'll gain: Storytelling, Content Marketing, Brand Strategy, Content Creation, Branding, Marketing Communications, Social Media Content, Brand Awareness, Advertising, Content Strategy, Copywriting, Journalism, Customer Engagement, Presentations
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interpersonal Communications
University of California, Irvine
Skills you'll gain: Search Engine Marketing, Customer Retention, Digital Marketing, Search Engine Optimization, Marketing Strategies, Advertising Campaigns, Marketing Effectiveness, Customer Acquisition Management, Web Analytics and SEO, Lead Generation, Target Audience, Web Content, Content Creation
In summary, here are 10 of our most popular customer+journey courses
- Customer Service Fundamentals: Knowledge Accelerators
- Branding: The Creative Journey: IE Business School
- Improving Customer Retention: Coursera Instructor Network
- Improve Business Performance with Google Forms: Coursera Project Network
- Customer Relationship Management: Starweaver
- CVS Health Call Center Customer Service: CVS Health
- Marketing: Customer Needs and Wants: IESE Business School
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- SAP Customer Engagement and Discovery: SAP
- Storytelling in Branding and Content Marketing : IE Business School