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Skills you'll gain: Cloud Computing Architecture, Peripheral Devices, Technical Support, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Desktop Support, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills, Computer Hardware
Skills you'll gain: ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, Customer Service, Technical Support and Services, Customer Analysis, Artificial Intelligence, IBM Cloud, Artificial Intelligence and Machine Learning (AI/ML), Customer Insights, Business Process Automation, Software Development Tools, Ethical Standards And Conduct, Augmented and Virtual Reality (AR/VR), Language Interpretation, Translation, and Studies, Deep Learning, Image Analysis, Technical Communication
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Presentations, Team Oriented, Agile Methodology, Collaboration, Communication, Professional Development, Problem Solving, Public Speaking, Interpersonal Communications, Critical Thinking and Problem Solving
Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Amazon S3, Scalability, Scripting, Cloud Infrastructure, Web Applications
Skills you'll gain: Technical Support, Hardware Troubleshooting, Cloud Computing, Desktop Support, Cloud Services, Cybersecurity, Help Desk Support, End User Training and Support, Network Troubleshooting, Network Administration, Computer Hardware, Data Storage, Issue Tracking, Operating Systems
University of Michigan
Skills you'll gain: Augmented and Virtual Reality (AR/VR), Augmented Reality, Storyboarding, Virtual Reality, Usability Testing, Design Thinking, Prototyping, Interaction Design, Conceptual Design, User Centered Design, Usability, Human Centered Design, Cross Platform Development, Application Development, Wireframing, Ideation, User Experience, Emerging Technologies, Virtual Environment, Display Devices
Skills you'll gain: Command-Line Interface, Desktop Support, Operating Systems, System Support, Microsoft Windows, Technical Support, Mac OS, Network Security, Linux, Mobile Security, Firewall, System Configuration, Software Installation, Network Administration, Malware Protection, Encryption
Johns Hopkins University
Skills you'll gain: Electronic Medical Record, Patient Safety, Health Information Management and Medical Records, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Desktop Support, Technical Support and Services, End User Training and Support, Health Care, Decision Support Systems, Health Care Procedure and Regulation, Computerized Physician Order Entry, Data Security, Technical Support, Cyber Attacks, Medical Records, Information Technology Operations, Healthcare Industry Knowledge
Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Diversity Training, Organizational Change, Diversity Equity and Inclusion Initiatives, Adaptability, Diversity and Inclusion, Open Mindset, Cultural Diversity, Diversity Awareness, Cultural Sensitivity, Workforce Development, Employee Training, Safety Culture, Leadership Studies, Employee Engagement, Self-Awareness
Google
Skills you'll gain: Package and Software Management, IT Infrastructure, Network Security, Network Troubleshooting, Systems Administration, OS Process Management, Computer Networking, Desktop Support, Information Systems Security, Computer Security Awareness Training, Application Security, TCP/IP, Cybersecurity, Remote Access Systems, Network Administration, Technical Support, Active Directory, Server Administration, Computer Hardware, Information Technology
Google
Skills you'll gain: Computer Networking, IT Infrastructure, Network Troubleshooting, OSI Models, Systems Administration, Network Security, Routing Protocols, Cybersecurity, Microsoft Windows, Cyber Attacks, Security Strategy, File Systems, Disaster Recovery, Lightweight Directory Access Protocols, Remote Access Systems, Linux, Technical Support, Help Desk Support, Information Technology, Software Installation
In summary, here are 10 of our most popular end+user+training+and+support courses
- IBM IT Support: IBM
- Generative AI for Customer Support: IBM
- Customer Service Fundamentals: Knowledge Accelerators
- People and Soft Skills Assessment : IBM
- AWS Cloud Support Associate: Amazon Web Services
- Technical Support (IT) Case Studies and Capstone: IBM
- Extended Reality for Everybody: University of Michigan
- Core 2: OS, Software, Security and Operational Procedures: IBM
- Healthcare IT Support: Johns Hopkins University
- Diversity, Equity & Inclusion: Automatic Data Processing, Inc. (ADP)