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IESE Business School
Skills you'll gain: Product Management, Marketing, Brand Management, Brand Marketing, Product Lifecycle Management, Marketing Strategies, Marketing Communications, Marketing Channel, Communication Strategies, Consumer Behaviour, Customer Analysis, Value Propositions, Market Analysis
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Customer Retention, Business Analytics, User Feedback, Marketing Analytics, Consumer Behaviour, Real Time Data
Coursera Project Network
Skills you'll gain: Customer Service, Service Design, Taxonomy, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Customer Support, Web Analytics, Marketing
University of Maryland, College Park
Skills you'll gain: Product Development, New Product Development, Wireframing, Product Design, Prototyping, Persona (User Experience), Design Thinking, Conceptual Design, Product Testing, Project Management, Product Lifecycle Management, User Experience, Functional Design, Agile Methodology
Universidad de Palermo
Skills you'll gain: Negotiation, Conflict Management, Relationship Building, Interpersonal Communications, Communication, Social Skills, Leadership, Emotional Intelligence, Business Strategy, Active Listening, Self-Awareness
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, Customer Engagement, Generative AI, Customer Communications Management, Customer Service, Customer Insights, Customer Support, Target Audience, Customer Analysis, Performance Analysis, Performance Improvement
University of Virginia
Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Cyber Risk, Design Thinking, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Product Lifecycle Management, Technical Communication, Value Propositions
ESSEC Business School
Skills you'll gain: Negotiation, Conflict Management, Intercultural Competence, Cultural Diversity, Analysis, Value Propositions, De-escalation Techniques, Diplomacy, Peer Review, Process Design, Communication, Stakeholder Management, Interpersonal Communications, Active Listening, Brainstorming
Kennesaw State University
Skills you'll gain: Customer Retention, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer Engagement, Customer Analysis, Customer Advocacy, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Market Opportunities, Value Propositions, Target Market, Innovation, Socioeconomics, Advocacy, Business Ethics, Environmental Issue
Coursera Project Network
Skills you'll gain: Survey Creation, User Feedback, Customer Insights, Customer Service, Microsoft 365, Target Audience, Data Analysis Software
IESE Business School
Skills you'll gain: Organizational Leadership, Business Analysis, Complex Problem Solving, Financial Analysis, Strategic Thinking, Business Management, Strategic Decision-Making, Analysis, Decision Making, Business Marketing, Market Analysis, Brand Management, Corporate Finance, Working Capital
Coursera Project Network
Skills you'll gain: HubSpot CRM, Digital Transformation, Process Optimization, Business Technologies, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement
In summary, here are 10 of our most popular customer+complaint+resolution courses
- Marketing: Customer Needs and Wants: IESE Business School
- GenAI for Customer Communication: Coursera Instructor Network
- Create a services customer satisfaction process: Coursera Project Network
- Creative Design, Prototyping, and Testing: University of Maryland, College Park
- Negociación y Resolución de Conflictos: Universidad de Palermo
- Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
- Customer-Centric IT Strategy: University of Virginia
- Negotiation, Mediation, and Conflict Resolution - Capstone Project: ESSEC Business School
- Customer Centricity with Professor Jagdish Sheth: Kennesaw State University
- Create a Customer Service Survey in Microsoft Forms: Coursera Project Network