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Macquarie University
Skills you'll gain: Marketing Analytics, Customer Insights, Marketing Effectiveness, Digital Marketing, Customer Data Management, Social Media Marketing, Marketing Strategy and Techniques, Customer Relationship Management, Predictive Analytics, Advanced Analytics, Consumer Behaviour, Data-Driven Decision-Making, Data Analysis
The Chinese University of Hong Kong
Skills you'll gain: Consumer Behaviour, Brand Management, Marketing, Global Marketing, Business-To-Consumer, Marketing Strategies, Market Dynamics, Digital Marketing, E-Commerce, Cultural Sensitivity, Cultural Diversity, Social Sciences, Sociology
Skills you'll gain: Customer Insights, Customer Analysis, Persona Development, Report Writing, Customer Data Management, Target Audience, Search Engine Marketing, Marketing Analytics, Marketing, Search Engine Optimization, Marketing Strategies, Data Security, Social Media Strategy
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
University at Buffalo
Skills you'll gain: Data Storytelling, Statistical Process Controls, Data Visualization Software, Data-Driven Decision-Making, Business Analytics, Tableau Software, Data Analysis, Minitab, Data Cleansing, Statistical Analysis, Business Process, Process Improvement, Power BI, Project Planning
CVS Health
Skills you'll gain: Transaction Processing, Retail Sales, Team Oriented, Cash Register Operation, Greeting Customers, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Customer Data Management, Communication, Inventory Control
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Customer Retention, Business Analytics, User Feedback, Marketing Analytics, Consumer Behaviour, Real Time Data
- Status: Free
Coursera Project Network
Skills you'll gain: JSON, Outbound Calls, Application Programming Interface (API), Setting Appointments, Systems Integration, Sales Development, Sales, Marketing Automation, Business Process Automation, Automation, Scheduling, Personalized Service
IE Business School
Skills you'll gain: Marketing Planning, Business Planning, Strategic Marketing, Marketing Management, Marketing Effectiveness, Product Marketing, Go To Market Strategy, Marketing Strategy and Techniques, Product Strategy, Target Market, Marketing Analytics, Market Analysis, Profit and Loss (P&L) Management, Goal Setting
Skills you'll gain: Business Process Modeling, Business Analysis, Process Analysis, Process Optimization, Stakeholder Management, Business Requirements, Requirements Management, Data Modeling, Requirements Analysis, Business Process Improvement, Agile Methodology, User Story, Gap Analysis, Prioritization
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Skills you'll gain: HVAC, Building Services Engineering, Thermal Management, System Requirements, Process Control, Equipment Design, Environmental Monitoring, Mechanical Design, Technical Standard, Control Panels, Facility Management, Continuous Monitoring, Reliability, Engineering Calculations
In summary, here are 10 of our most popular voice+of+the+customer+(voc)+analysis courses
- Marketing analytics: Know your customers: Macquarie University
- Selling to Chinese Consumers: The Chinese University of Hong Kong
- Using Microsoft Copilot to Understand Your Customer: Microsoft
- Introduction to Customer Service: CVS Health
- Data Analysis and Visualization: University at Buffalo
- Retail Customer Service: CVS Health
- GenAI for Customer Communication: Coursera Instructor Network
- AI Sales Calling with Vapi: Automated SAAS Demo Scheduler: Coursera Project Network
- The Marketing Plan: IE Business School
- Business Analysis: Process Modeling & Requirements Gathering: SkillUp EdTech