Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
Preparing for Your Call Center Customer Service Role
Preparing for Your Call Center Customer Service Role
This course is part of CVS Health Call Center Customer Service Professional Certificate
Instructor: Cory McLaren
2,412 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.9
(24 reviews)
Beginner level
Recommended experience
3 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in English
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This course is part of the CVS Health Call Center Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 2 modules in this course
This week you learn about the hiring process for a call center customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
What's included
15 videos7 readings1 assignment1 discussion prompt
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
What's included
3 videos1 reading1 peer review
Instructor
Instructor ratings
5.0 (5 ratings)Offered by
Recommended if you're interested in Business Essentials
University of Virginia Darden School Foundation
University of Virginia
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4.9
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SR
5
Reviewed on Aug 13, 2024
Great detailed information to assist the customer service rep!
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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