Filter by
The language used throughout the course, in both instruction and assessments.
Results for "customer+complaint+resolution"
Alfaisal University | KLD
Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Business Planning, Company, Product, and Service Knowledge, Communication
- Status: Free
Universidad Nacional Autónoma de México
Skills you'll gain: Ethical Standards And Conduct, Research, General Medicine, Health Care, Conflict Management, Law, Regulation, and Compliance, Lifelong Learning
University of California, Irvine
Skills you'll gain: Conflict Management, Communication Strategies, Stakeholder Management, Interpersonal Communications, Behavior Management, Relationship Management, Intercultural Competence, Portfolio Management, Organizational Effectiveness, Knowledge Transfer, Analysis, Presentations, Organizational Change, Action Oriented
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
Alfaisal University | KLD
Skills you'll gain: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Audience, Strategic Marketing, Customer Insights, Customer Relationship Management, Customer Engagement, Market Dynamics
Arizona State University
Skills you'll gain: Conflict Management, Negotiation, Emotional Intelligence, De-escalation Techniques, Active Listening, Communication Strategies, Interpersonal Communications, Teamwork, Expectation Management, Collaboration, Brainstorming, Verbal Communication Skills, Interviewing Skills, Empathy, Communication, Strategic Planning, Problem Solving, Goal Setting, Honesty, Planning
SkillUp EdTech
Skills you'll gain: Root Cause Analysis, Correlation Analysis, Regression Analysis, Statistical Methods, Data Collection, Descriptive Statistics, Probability & Statistics, Statistical Analysis, Process Analysis, Lean Six Sigma, Data Analysis, Process Improvement, Statistical Inference, Process Capability, Statistical Process Controls, Pareto Chart
- Status: Free
Amazon Web Services
Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, System Implementation
University of Illinois Urbana-Champaign
Skills you'll gain: Innovation, New Product Development, Product Development, Customer Insights, Service Design, Customer Analysis, User Feedback, Needs Assessment, Consumer Behaviour, Business Strategies, Market Opportunities
- Status: Free
Skills you'll gain: Conflict Management, Teamwork, Negotiation, Relationship Building, Emotional Intelligence, Empathy, Communication
Google Cloud
Skills you'll gain: Customer Support, Google Cloud Platform, Customer Service, Technical Support, Identity and Access Management, Service Level, Technical Communication, Customer Complaint Resolution, Issue Tracking, Data Cleansing
Coursera Project Network
Skills you'll gain: User Experience Design, Design Thinking, User Experience, Business Intelligence, Customer Insights, User Story, Customer Analysis, Persona Development
In summary, here are 10 of our most popular customer+complaint+resolution courses
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- La solución del conflicto ético: Universidad Nacional Autónoma de México
- Conflict Management Project: University of California, Irvine
- Preparing for Your Call Center Customer Service Role: CVS Health
- التركيز على العملاء وأثر ذلك على الربحية: Alfaisal University | KLD
- Conflict Management For Everyone: Arizona State University
- Data Collection and Root Cause Analysis: SkillUp EdTech
- Amazon Connect: Creating & Managing Amazon Connect Instances: Amazon Web Services
- Customer Centric Innovation: University of Illinois Urbana-Champaign
- Resuelve conflictos laborales según la Guía de HBR: UBITS