The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent customer service is provided during any transaction.
Retail Customer Service
Give your career the gift of Coursera Plus with $160 off, billed annually. Save today.
Retail Customer Service
This course is part of CVS Health Retail Customer Service Professional Certificate
Instructor: Cory McLaren
Included with 
Gain insight into a topic and learn the fundamentals.
4.8
(13 reviews)
Beginner level
Recommended experience
21 hours to complete
3 weeks at 7 hours a week
Flexible schedule
Learn at your own pace
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
24 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
This course is part of the CVS Health Retail Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 5 modules in this course
This week you learn about common retail customer service roles. You learn about a typical day in the life of a retail customer service representative. You also learn how to collaborate with your team and how to tell when you need to get support.
What's included
16 videos4 readings4 assignments3 discussion prompts
This week you learn about different types of transactions that you might perform as a retail customer service employee. You learn what a sku is and how to find prices of products. You learn about customer identification policies and potential issues with payments during a sale.
What's included
15 videos4 readings5 assignments1 discussion prompt1 plugin
This week you discover the difference between a return and an exchange as well as how to help customers with these transactions. You learn about common return and exchange policies and why documentation is important with this types of transactions.
What's included
10 videos3 readings5 assignments2 discussion prompts1 plugin
This week you learn about different types of customer data. You also learn how to collect and record this data. You learn learn how to complete a incident report and how to communicate professionally and effectively with your team and customers.
What's included
14 videos4 readings6 assignments2 discussion prompts1 plugin
This week you learn the uses of e-commerce in a retail position. You also learn about common issues that can occur with e-commerce and the use of third party apps.
What's included
8 videos3 readings4 assignments1 peer review
Instructor
Offered by
Recommended if you're interested in Business Essentials
Kennesaw State University
West Virginia University
Coursera Instructor Network
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
Showing 3 of 13
4.8
13 reviews
- 5 stars
92.30%
- 4 stars
0%
- 3 stars
7.69%
- 2 stars
0%
- 1 star
0%
New to Business Essentials? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.