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Results for "customer+complaint+resolution"
CVS Health
Skills you'll gain: Transaction Processing, Retail Sales, Team Oriented, Cash Register Operation, Greeting Customers, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Customer Data Management, Communication, Inventory Control
Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Rapport Building, De-escalation Techniques, Communication
Skills you'll gain: Data Ethics, Business Ethics, Compliance Management, Applied Machine Learning, Project Implementation, Business Solutions, Solution Design, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Machine Learning, Information Privacy
Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Contract Review
Coursera Project Network
Skills you'll gain: Survey Creation, User Feedback, Customer Insights, Customer Analysis, Product Improvement, Microsoft 365, Data Collection
- Status: Free
Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer Service, Greeting Customers, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Customer Relationship Building, Consumer Behaviour, Communication, Active Listening
Arizona State University
Skills you'll gain: Conflict Management, Teamwork, Negotiation, Expectation Management, Collaboration, Brainstorming, Problem Solving, Goal Setting, Honesty, Communication
Arizona State University
Skills you'll gain: Conflict Management, Emotional Intelligence, De-escalation Techniques, Communication Strategies, Interpersonal Communications, Empathy, Communication, Verbal Communication Skills
Kennesaw State University
Skills you'll gain: Marketing, Strategic Marketing, Stakeholder Management, Marketing Strategies, Business Marketing, Internal Communications, Value Propositions, Customer Insights, Consumer Behaviour, Business Ethics, Community Development, Employee Engagement, Corporate Strategy
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Team Oriented, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Customer Data Management, Business Ethics, Compliance Training, Information Privacy
Coursera Project Network
Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Business Research, User Accounts
University of Maryland, College Park
Skills you'll gain: Customer Analysis, Customer Acquisition Management, Customer Insights, Marketing Channel, Marketing Analytics, Customer Relationship Management, Business-To-Consumer, Customer Retention, Customer Engagement, B2B Sales, Operating Cost, Marketing Strategies, Strategic Marketing, Decision Making
In summary, here are 10 of our most popular customer+complaint+resolution courses
- Retail Customer Service: CVS Health
- Dell Technologies Customer Service for Technical Support: Dell
- Solve Business Problems with AI and Machine Learning: CertNexus
- Samsung Customer Care Essentials: Samsung
- Créer une enquête de satisfaction clients: Coursera Project Network
- Conecta de forma efectiva con los clientes de retail: UBITS
- Resolving and Transforming Conflict : Arizona State University
- Managing Conflict : Arizona State University
- The Good, Bad, and Ugly of Marketing - Jagdish Sheth: Kennesaw State University
- GenAI for Customer Service Teams: Coursera Instructor Network