Coursera Instructor Network
GenAI for Customer Service Teams
Coursera Instructor Network

GenAI for Customer Service Teams

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.

  • Create a working framework for staying ahead of GenAI advancements.

  • Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

1 assignment

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder
 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal
Placeholder
Coursera Career Certificate

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder
Coursera Career Certificate

There is 1 module in this course

This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. The course includes instructional videos, readings, and practical assignments. Key readings focus on customer privacy and data protection, ensuring learners understand compliance with global privacy regulations.

What's included

5 videos6 readings1 assignment1 peer review

Instructor

Starweaver Instructor Team
Coursera Instructor Network
282 Courses437,531 learners

Offered by

Recommended if you're interested in Machine Learning

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Placeholder
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions