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Results for "customer+experience+improvement"
- Status: Free
Board Infinity
Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Product Quality (QA/QC), Quality Improvement, Service Improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Customer Service, Process Improvement, Customer Insights
Skills you'll gain: Search Engine Marketing, Search Engine Optimization, Target Audience, Digital Marketing, Persona Development, Web Analytics and SEO, Marketing, Customer Engagement, Customer Acquisition Management, Advertising, Marketing Strategies, Lead Generation
- Status: Free
Georgia Institute of Technology
Skills you'll gain: User Experience Design, Prototyping, User Centered Design, Usability, Requirements Analysis, User Interface (UI), Interaction Design, Usability Testing, User Research
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Brand Management, Brand Marketing, Marketing Strategies, Marketing, Brand Strategy, Communication Strategies, Product Marketing, Marketing Communications, Brand Loyalty, Customer Insights, Brand Awareness, Marketing Channel, Price Negotiation, Customer Engagement
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
University of Michigan
Skills you'll gain: UI/UX Research, Qualitative Research, User Experience Design, User Experience, Usability Testing, User Research, Prototyping, Wireframing, User Centered Design, Survey Creation, Sampling (Statistics), Design Research, Interaction Design, A/B Testing, Usability, Test Case, Design Thinking, Design, Human Computer Interaction, Research Methodologies
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, Customer Engagement, Generative AI, Customer Communications Management, Customer Service, Customer Insights, Customer Support, Target Audience, Customer Analysis, Performance Analysis, Performance Improvement
Skills you'll gain: Social Media Strategy, Social Media, Social Media Marketing, Content Creation, Social Media Management, Marketing Strategies, Marketing Analytics, Customer Engagement, Digital Marketing, Brand Awareness, Advertising, Target Audience
Skills you'll gain: Loyalty Programs, Customer Retention, Customer Relationship Management, E-Commerce, Customer Service, Marketing Automation, Professional Networking, Marketing Analytics, Digital Marketing, Product Improvement, Customer Insights, Performance Analysis, Analytics, Interviewing Skills, Data-Driven Decision-Making
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
In summary, here are 10 of our most popular customer+experience+improvement courses
- Quality Improvement and Management: Board Infinity
- Attract and Engage Customers with Digital Marketing: Google
- Introduction to User Experience Design : Georgia Institute of Technology
- Introduction to Marketing: University of Pennsylvania
- Improving Customer Retention: Coursera Instructor Network
- Customer Service Fundamentals: Knowledge Accelerators
- Customer Relationship Management: Starweaver
- User Experience Research and Design: University of Michigan
- Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
- From Likes to Leads: Interact with Customers Online: Google