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  • Customer Satisfaction Enhancement

Results for "customer+satisfaction+enhancement"


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    Alex Genadinik

    Customer Service, Customer Support, Customer Experience

    Skills you'll gain: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

    5
    Rating, 5 out of 5 stars
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    7 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
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    Google

    Google Digital Customer Engagement

    Skills you'll gain: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Conversion Funnel Analysis, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Client Services, Social Media Management, Social Media Analytics, Drive Engagement, Social Media Content, Customer Relationship Management, Customer Engagement, Digital Media Strategy, E-Commerce, Marketing Planning, Digital Marketing

    5
    Rating, 5 out of 5 stars
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    38 reviews

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Customer Segmentation and Analytics

    Skills you'll gain: Persona Development, Customer Analysis, Customer Insights, Marketing Analytics, Customer Retention, Customer Data Management, Data-Driven Marketing, Data Storytelling, Target Audience, Market Research, Revenue Management, Marketing Effectiveness, Pivot Tables And Charts, Marketing Strategies, Data Presentation, Strategic Marketing, Business Analytics, Data-Driven Decision-Making, Data Analysis, Return On Investment

    Beginner · Course · 1 - 4 Weeks

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    Alex Genadinik

    Dealing With Angry Customers In Customer Service

    Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy

    Mixed · Course · 1 - 4 Weeks

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    Alex Genadinik

    Customer Experience: How To Delight Customers

    Skills you'll gain: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Coursera

    AI-Powered Customer Success

    Skills you'll gain: Prompt Engineering, Customer Retention, Customer Acquisition Management, Customer experience improvement, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics

    4.6
    Rating, 4.6 out of 5 stars
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    322 reviews

    Intermediate · Specialization · 1 - 3 Months

What brings you to Coursera today?

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    Real Madrid Graduate School Universidad Europea

    Experience: Enhancing the Fan Journey

    Skills you'll gain: Customer experience improvement, Self Service Technologies, Driving engagement, Personalized Service, Customer Relationship Management, Customer Insights, Augmented Reality, Brand Loyalty, Data-Driven Marketing, Loyalty Programs, Augmented and Virtual Reality (AR/VR), Revenue Management, Drive Engagement, Hospitality, Disabilities, Storytelling, Real Time Data, Operational Efficiency

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Real Madrid Graduate School Universidad Europea

    Experiencia: Mejorando el Viaje del Aficionado

    Skills you'll gain: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Diversity and Inclusion, Events and Conferences, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation

    Beginner · Course · 1 - 4 Weeks

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    Harvard Business Review

    Succeed with Customers

    Skills you'll gain: Marketing Planning, Selling Techniques, Customer experience strategy (CX), Customer Engagement, Value Propositions, Strategic Marketing, Customer Analysis, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Customer experience improvement, Communication, Marketing, Target Audience, Team Building, Marketing Communications, Market Research, Customer Support

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    Alex Genadinik

    Empathy In Customer Service To Make Customers Feed Cared For

    Skills you'll gain: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Satisfaction Guaranteed: Develop Customer Loyalty Online

    Skills you'll gain: Client Services, Loyalty Programs, Customer Retention, Relationship Management, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Service, Customer Relationship Building, Customer Engagement, Web Analytics, Digital Marketing, Product Improvement, Customer Analysis, Digital Analysis, Digital Marketing Tools, Conversion Funnel Analysis, Performance Analysis, Customer Insights, Presentations

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Alex Genadinik

    Using Surveys To Improve Your Customer Service

    Skills you'll gain: Surveys, Market Research, Survey Creation, User Feedback, Business Research, Customer Insights, User Research, Research Methodologies, Customer Service, Customer experience improvement, Client Support

    Mixed · Course · 1 - 4 Weeks

1234…9

In summary, here are 10 of our most popular customer+satisfaction+enhancement courses

  • Customer Service, Customer Support, Customer Experience: Alex Genadinik
  • Google Digital Customer Engagement: Google
  • Customer Segmentation and Analytics: Coursera
  • Dealing With Angry Customers In Customer Service: Alex Genadinik
  • Customer Experience: How To Delight Customers: Alex Genadinik
  • AI-Powered Customer Success: Coursera
  • Experience: Enhancing the Fan Journey: Real Madrid Graduate School Universidad Europea
  • Experiencia: Mejorando el Viaje del Aficionado: Real Madrid Graduate School Universidad Europea
  • Succeed with Customers: Harvard Business Review
  • Empathy In Customer Service To Make Customers Feed Cared For: Alex Genadinik

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