
Coursera
Skills you'll gain: Problem Solving, Problem Management, Network Troubleshooting, Authorization (Computing), Identity and Access Management, Role-Based Access Control (RBAC), End User Training and Support, Data Access, Content Management Systems, Data Management, Information Technology
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: People Analytics, Root Cause Analysis, HR Tech, Problem Management, Workforce Management, ChatGPT, Report Writing, Miro AI, Problem Solving, Prompt Engineering, Responsible AI, Creative Problem-Solving, Diagram Design, Stakeholder Communications
Beginner · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Root Cause Analysis, Data Collection, Complex Problem Solving, Analysis, Data Synthesis, Data-Driven Decision-Making, Analytical Skills, Critical Thinking, Interactive Learning, Decision Making, Data Visualization, Ideation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Issue Tracking, Problem Management, AI Enablement, Help Desk Support, End User Training and Support, Project Management Software, Self Service Technologies
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Problem Management, Issue Tracking, Network Troubleshooting, Collaborative Software, Incident Management, Help Desk Support, Debugging, System Support, Governance, Incident Response, Solution Design, Cyber Governance, Change Control, Content Management Systems, IT Management, Systems Analysis, Identity and Access Management, Technical Documentation, Software Documentation
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Root Cause Analysis, Pareto Chart, Operational Analysis, Analytical Skills, Data Analysis, Data Validation, Diagram Design
Intermediate · Course · 1 - 4 Weeks

Universidad Nacional Autónoma de México
Skills you'll gain: Creative Thinking, Cognitive flexibility, Creative Problem-Solving, Problem Solving, Decision Making, Ideation, Creativity, Critical Thinking, Staff Management, Decisiveness, Overcoming Obstacles, Discussion Facilitation, Meeting Facilitation, Teamwork, Goal Setting, Collaboration, Leadership
Beginner · Course · 1 - 3 Months

Skills you'll gain: Debugging, Technical Communication, Network Troubleshooting, Performance Tuning, Problem Management, Technical Documentation, System Monitoring, Capacity Management, Incident Management, Memory Management, Continuous Integration, Continuous Monitoring
Beginner · Course · 1 - 4 Weeks

Universidad Nacional Autónoma de México
Skills you'll gain: Algorithms, Computational Thinking, Theoretical Computer Science, Performance Testing, Python Programming, Artificial Intelligence
Beginner · Course · 1 - 3 Months

Skills you'll gain: Problem Solving, Critical Thinking and Problem Solving, Root Cause Analysis, Professional Development, Creative Problem-Solving, Collaboration, Critical Thinking, Creative Thinking, Personal Development, Analysis, Agile Project Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Backlogs, Team Management, Project Management Life Cycle, Team Building, Purchasing, Project Closure, Cost Management, Quality Management, Project Planning, Project Controls, Agile Project Management, Team Leadership, Project Scoping, Team Performance Management, Procurement, Project Documentation, Agile Methodology, Project Management, Sprint Retrospectives, Change Management
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Root Cause Analysis, Corrective and Preventive Action (CAPA), Performance Metric, Performance Analysis, Performance Improvement, Process Improvement and Optimization, Performance Measurement, Procedure Development, Critical Thinking and Problem Solving
Beginner · Course · 1 - 4 Weeks