With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set.
What you'll learn
Recognize key routing concepts and constructs in Amazon Connect.
Recall inbound and outbound routing processes.
Explore security and access for routing.
Identify service quotas related to routing.
Details to know
August 2024
1 assignment
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.
What's included
1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Networking
Amazon Web Services
Amazon Web Services
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