With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience.
Amazon Connect Contact Lens Fundamentals
Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Recognize the purpose and functionality of Contact Lens.
Identify the benefits of Contact Lens.
Recognize considerations for using Contact Lens.
Details to know
Recently updated!
August 2024
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of Contact Lens. You will explore implementation scenarios and identify the key considerations to uncover trends, sentiment, and conversation characteristics from contact interactions. You will learn how post-contact summaries are used to replace manual notetaking so supervisors can review interactions efficiently.
What's included
1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Cloud Computing
Columbia University
Amazon Web Services
Amazon Web Services
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