Explore how Microsoft Copilot is transforming business functions. Discover Copilot's AI-powered features designed to streamline interactions and improve efficiency. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and even anticipate potential problems before they escalate. Explore real-world examples of how organizations have used Copilot to elevate their customer service and success initiatives. Evaluate the tangible impact of Copilot on key metrics like customer satisfaction, retention rates, and overall experience. Gain insights into best practices for integrating Copilot into your customer-facing workflows to achieve measurable improvements in your customer support operations.
Applications of Copilot in the Workplace
Applications of Copilot in the Workplace
This course is part of Microsoft Copilot: Your Everyday AI Companion Specialization
Instructor: Microsoft
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
5 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
September 2024
Assessments
7 assignments
Taught in English
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This course is part of the Microsoft Copilot: Your Everyday AI Companion Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 3 modules in this course
This module introduces learners to the applications of Microsoft Copilot in the field of security and compliance. It explores the fundamentals of generative AI, highlighting its potential and limitations. Learners will discover the various Copilot tools designed to enhance security and compliance efforts and learn how AI capabilities like natural language processing and automation can streamline workflows and improve efficiency in tasks like security investigations, compliance audits, and risk assessments. The module also delves into how Copilot can automate repetitive tasks, freeing up security professionals to focus on more strategic initiatives.
What's included
9 videos3 readings2 assignments
This module explores how Microsoft Copilot is revolutionizing marketing and sales strategies. Discover the AI-powered tools and capabilities tailored to these functions and learn how to leverage them to drive growth and enhance customer experiences. You’ll explore the world of personalized marketing campaigns, optimized sales processes, and improved customer engagement using Copilot. Learn to create compelling marketing copy, generate qualified leads, and track campaign performance with precision. And you’ll be introduced to how to assess the impact of Copilot on marketing ROI, sales conversion rates, and customer satisfaction through real-world examples and case studies.
What's included
10 videos2 readings2 assignments
This module explores how Microsoft Copilot is transforming customer success and service operations. Discover Copilot's AI-powered features designed to streamline interactions, improve efficiency, and enhance the overall customer experience. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and even anticipate potential problems before they escalate. Explore real-world examples of how organizations have used Copilot to elevate their customer service and success initiatives. Evaluate the tangible impact of Copilot on key metrics like customer satisfaction, retention rates, and overall experience. Gain insights into best practices for integrating Copilot into your customer-facing workflows to achieve measurable improvements in your customer support operations.
What's included
6 videos3 readings3 assignments1 peer review
Recommended if you're interested in Support and Operations
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