What Is Programming? And How To Get Started
January 28, 2025
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This course is part of AWS Cloud Support Associate Professional Certificate
Instructors: Oksana Hoeckele
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(14 reviews)
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Beginner level
A student, early-career or mid-career professional who is looking to transition into a role as a Cloud Support Associate.
(14 reviews)
Recommended experience
Beginner level
A student, early-career or mid-career professional who is looking to transition into a role as a Cloud Support Associate.
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This course's focus will be on practical aspects of preparing to work as a support agent in organizations with AWS environments. We will start with some review of previous topics covered in the series, with specific attention paid towards debugging and troubleshooting. We’ll then move into concepts around interacting with customers to obtain information and progress towards a solution.
In the next module, you'll have the opportunity to view the architecture from various perspectives, such as builder, supporter, and interviewer. We will then shift into preparing you to apply for Cloud Support Associate positions. This will involve diving into resume and portfolio building, as well as the creation of an online presence. The second module will close out with a look at how you can evaluate opportunities and any gaps you may have in your knowledge. The third module of the course will have a focus on interviewing. This will involve preparing for interviews, discussions with professions from AWS Premium Support around the interviewing and hiring process, and looking at mock interviews and sample questions. The last module of the course will allow you to practice using the knowledge and various skills you’ve acquired over the course of the series with a multi-part project. In the project, you’ll build, analyze, and document an application architecture. You’ll also can view the architecture from various perspectives, such as builder, supporter, and interviewer.
Module one provides an overview of essential skills and considerations for assisting customers in the cloud. In this module, you review the highlights of the previous courses in the Cloud Support Associate certification series. Then, you transition into some new topics around troubleshooting and escalating technical issues. The module concludes with the discussion of artificial intelligence (AI) and how it might assist you in cloud technical support.
10 videos4 readings3 assignments1 app item1 discussion prompt2 plugins
In module two, you explore how to position yourself as a skilled professional who continuously expands a skillset and contributes to the cloud community. This involves diving into resume and portfolio building, as well as the creation of an online presence. The second module closes out with a look at how you can evaluate opportunities and any gaps you may have in your knowledge.
5 videos3 readings2 assignments
The third module of the course focuses on interviewing. You begin the module with reviewing strategies and techniques to help you prepare for technical interviews. Then, you dive into discussions with professionals from AWS Premium Support around the interviewing and hiring process. Lastly, you analyze sample interviews and additional questions to help you gain practical experience.
9 videos2 readings2 assignments
In module four, you practice using the knowledge and various skills you’ve acquired throughout the course. Then, you complete the capstone project, where you build, analyze, and document an application architecture. You also have the opportunity to view the architecture from various perspectives, such as builder, supporter, and interviewer.
8 videos1 reading4 assignments1 app item1 plugin
Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 90 fully featured services for compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence, security, hybrid and enterprise applications, from 44 Availability Zones across 16 geographic regions. AWS services are trusted by millions of active customers around the world — including the fastest-growing startups, largest enterprises, and leading government agencies — to power their infrastructure, make them more agile, and lower costs. Coursera and AWS have been partners since 2017 providing learners and enterprises globally, the skills they need to succeed. Coursera builds on AWS servers to scale with student demand with confidence around capacity and elasticity and in partnership with AWS. In 2019, Coursera achieved Advanced Tier Partner status and further extended the partnership with AWS Educate, AWS EdStart and AWS Academy collaborations. Coursera's been able to make cloud skills more accessible with 8 AWS courses on the Coursera platform featuring top subject matter experts and the portfolio continues to grow. To learn more about AWS, visit https://aws.amazon.com.
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