Prompt Engineering Jobs: Your 2025 Career Guide
January 14, 2025
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Launch your career in cloud computing. . Build job-ready skills and gain credentials to go from beginner to job-ready in 4 months or less. No degree or prior experience required.
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Analyze customer feedback and experiences to provide insights to internal teams for improving services.
Master advanced troubleshooting techniques to develop unique solutions tailored to customer needs.
Develop strategies to drive and optimize customer communication during critical events.
Implement processes to efficiently track, prioritize, and analyze customer technology incidents and problems.
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Prepare for a career in the high-demand field of cloud computing. In this program, you’ll receive professional training designed by AWS and develop in-demand skill such as Elastic Computer Cloud, Linux, and Identity and Access Management to get job ready in 4 months or less, no prior experience needed.
Cloud Support Associates support customers in deploying, managing, and troubleshooting their applications and infrastructure on the AWS cloud platform.
Throughout this program, you’ll learn practical skills and best practices to troubleshoot technical issues, optimize performance, and implement solutions to common challenges encountered in cloud computing environments. You’ll hear directly from current support engineers who will share their real-world experience, insights, and strategies, providing valuable perspectives on navigating challenges and succeeding in this role.
Upon completing the full program, you’ll have a portfolio of hands-on projects and a Professional Certificate from AWS to showcase your expertise. You’ll also gain access to the AWS Educate Job Board, where you can explore, search, and apply to in-demand jobs and internships from leading organizations.
Applied Learning Project
Through 18 hands-on labs, you’ll use the AWS Management Console to apply skills learned in the videos and readings. Here are a few examples of the activities you’ll perform in this Professional Certificate: In Introduction to Information Technology and AWS Cloud, you’ll create a static website with S3 in the easiest way. This lab will introduce you to the AWS Management Console, help you understand the AWS Cloud, and practice hosting a static website on AWS.
Gain a foundational understanding of how computers work
Learn how computers talk to each other to exchange data
Describe terminology and concepts related to AWS services
Articulate key concepts of AWS security measures and AWS Identity and Access Management (IAM)
You will learn to distinguish among several AWS compute services, including Amazon EC2, AWS Lambda, and Amazon ECS.
Understand AWS database and storage offerings, including Amazon Relational Database Service (Amazon RDS), Amazon DynamoDB, and Amazon S3.
So far in the course series, students would have been introduced to general IT knowledge and some AWS foundations. In this course, students will be introduced to specific topics for the Support Associate role. The instructors will present the following: Cloud Support Associate best practices, how tools such as automation and genAI can help, troubleshooting methodologies, how Cloud workloads change support’s approach, root cause analysis, post-mortem writing skills, and how to be your customers’ trusted technical and business advisor.
This course will also be the first one on the series where we will bring Amazon employees in support roles to talk about their experiences and best-practices when interacting with their customers. We brought two Amazonians who work as a manager to ask them questions about hiring on the role, and two Amazonians who work as Individual Contributors assisting customers. On camera, you can expect having the dynamic duo Morgan and Raf doing their best, which is sharing their experiences, as well as lecturing topics that will give you a good idea on what to expect on the Cloud Support field.
This course will focus on building the skills that you need to get started with the Command Line Interface (CLI). It will cover basic navigation, program installation, reading logs, and troubleshooting issues. We will also dive into network troubleshooting and common AWS scenarios that you may encounter as a Cloud Support Associate. In the first section of this course, we will focus on how to navigate in a Linux environment using only the CLI. We will explain how to create files, directories, and the commands you need to manage your system. We will also discover how to set permissions in the environment as well as edit text and configuration files.
In the second section, we’ll go a bit deeper into the CLI and learn about troubleshooting tools that we have available to us. You’ll see how to test networking connectivity as well as install and configure Linux applications. The third portion of this course will focus on network troubleshooting in AWS. We’ll discover the common ports that can cause problems when setting up security groups and network access control lists (NACLs). We’ll also learn how AWS handles DNS and the steps you can take if something isn’t resolving correctly. Finally, the course concludes by covering common troubleshooting scenarios. What do you do when your Linux application keeps crashing? How about a troublesome SSH connection that isn’t working? Where do you look if your hosts are missing internet connectivity? By the end of this course, you’ll have a strong technical foundation in the skills needed to troubleshoot IT problems as a Cloud Support Associate.
Automation in the Cloud can simplify processes, enable agility and scalability, and help you deploy faster. But how should you master these topics to enhance your career potential? The course kicks off by introducing automation in the cloud, comparing the differences between on-premises and cloud. We'll answer why automation is so powerful and you'll get hands-on by working with AWS CLI. Week 1 closes with automation with scripting by sharing examples of how automation helps and the benefits of using scripts. A focus on Automation isn't complete with an overview of Infrastructure as Code. You'll get introduced to Provisioning and Configuration Management and solve an automation problem with AWS CloudFormation. The instructors will then share some simple automation examples and how various tools can help you get the job done. In the course's final week, we'll cover the various AWS Services and features used for automation, how to scale resource management, and use the Systems Manager console and AWS Config for compliance.
Introductory level Python programming and Python packages
Explain the different roles in an organization building software
This course's focus will be on practical aspects of preparing to work as a support agent in organizations with AWS environments. We will start with some review of previous topics covered in the series, with specific attention paid towards debugging and troubleshooting. We’ll then move into concepts around interacting with customers to obtain information and progress towards a solution.
In the next module, you'll have the opportunity to view the architecture from various perspectives, such as builder, supporter, and interviewer. We will then shift into preparing you to apply for Cloud Support Associate positions. This will involve diving into resume and portfolio building, as well as the creation of an online presence. The second module will close out with a look at how you can evaluate opportunities and any gaps you may have in your knowledge. The third module of the course will have a focus on interviewing. This will involve preparing for interviews, discussions with professions from AWS Premium Support around the interviewing and hiring process, and looking at mock interviews and sample questions. The last module of the course will allow you to practice using the knowledge and various skills you’ve acquired over the course of the series with a multi-part project. In the project, you’ll build, analyze, and document an application architecture. You’ll also can view the architecture from various perspectives, such as builder, supporter, and interviewer.
Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 90 fully featured services for compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence, security, hybrid and enterprise applications, from 44 Availability Zones across 16 geographic regions. AWS services are trusted by millions of active customers around the world — including the fastest-growing startups, largest enterprises, and leading government agencies — to power their infrastructure, make them more agile, and lower costs. Coursera and AWS have been partners since 2017 providing learners and enterprises globally, the skills they need to succeed. Coursera builds on AWS servers to scale with student demand with confidence around capacity and elasticity and in partnership with AWS. In 2019, Coursera achieved Advanced Tier Partner status and further extended the partnership with AWS Educate, AWS EdStart and AWS Academy collaborations. Coursera's been able to make cloud skills more accessible with 8 AWS courses on the Coursera platform featuring top subject matter experts and the portfolio continues to grow. To learn more about AWS, visit https://aws.amazon.com.
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Aspiring learners who desire to become job ready for a career as a Cloud Support Associate.
None.
A Cloud Support Associate will act as the ‘Cloud Ambassador’ across all the cloud products, arming customers with required tools and tactics to get the most out of their Product and Support investment.
A Cloud Support Associate supports individuals or businesses to migrate their infrastructure and applications to the cloud and offers troubleshooting techniques to resolve their issues. They may also partner with development teams on complex issues, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.
¹Based on Coursera learner outcome survey responses, United States, 2021.
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