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Cross-Cultural Virtual Spaces and Teams

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Cross-Cultural Virtual Spaces and Teams

Name: Cross-Cultural Virtual Spaces and Teams
Rating: 4.461538461538462 (13 reviews)

This course is part of Management of Multinational and Cross-Cultural Teams Specialization

Instructors: Daniel Student

3,205 already enrolled

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

13 reviews

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

13 reviews

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Impact cross-cultural communication between in-person and virtual spaces; thinking about time zones, video conferences, & text based interactions.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

5 assignments

Taught in English

91%

of learners achieved a positive career outcome

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This course is part of the Management of Multinational and Cross-Cultural Teams Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Airplanes gave us the ability to travel across oceans to visit international team members. But virtual spaces are now bringing us together in an instant. New rules have been written, and as work-from-home is on the rise, re-written, and they bring their own unique cross-cultural challenges. We’ll discuss communication differences unique to text-driven spaces like email and instant message as well as the evolving world of video conferencing. We’ll explore unique cultural challenges brought up by this “new office”, such as the blending of private and public spaces, the “virtual water cooler” of informal virtual communication, and the “time zone dance” done by teams sharing virtual work done while one half is asleep. The future is now. Thanks to technological advances, we have an opportunity to show up, share our cultures, and build creative and innovative pathways to successful multinational teams. Let’s build best practices together in this virtual space and then work together to make them go viral!

Module details

In this module, you will be able to discuss the benefits and challenges of written and verbal communication cues and be able to define how virtual communication has changed modern business communication. You'll be able to discover how people process information in the virtual space and be able to compare and contrast virtual communication with in-person communication. You will be able to specify the differences in virtual written communications versus verbal communication. And finally, you'll be able to evaluate the effectiveness of virtual tolls of communication as substitutes for in-person communications.

What's included

4 videos10 readings2 assignments9 discussion prompts

4 videosTotal 27 minutes

Course Introduction8 minutes
Module Introduction3 minutes
Listening As a Skill10 minutes
Communication in Virtual Spaces6 minutes

10 readingsTotal 60 minutes

A Note From UC Davis10 minutes
Professional Panelist: Anneli Adams5 minutes
Professional Panelist: Manisha Gupta5 minutes
Professional Panelist: Donald James5 minutes
Professional Panelist: Maheedharan Thiagarajan5 minutes
Professional Panelist: Pankaj Mehta5 minutes
Professional Panelist: Renato Junqueira Santos Pereira5 minutes
Professional Panelist: Karine Salanon5 minutes
Professional Panelist: Yu-Chao (Justin) Wang5 minutes
Non-Verbal Communication10 minutes

2 assignmentsTotal 60 minutes

Oral vs. Written Communication Practice Quiz (Ungraded)30 minutes
Module 1 Quiz30 minutes

9 discussion promptsTotal 110 minutes

Learning Goals10 minutes
Virtual Communication10 minutes
Benefits and Drawbacks5 minutes
Oral vs. Written Communication10 minutes
In-Person vs. Virtual Communication30 minutes
Virtual Conferencing Fatigue15 minutes
Scenario 1: Liese and Burkhard10 minutes
Scenario 2: Jonathan and Oscar10 minutes
Your Preferences10 minutes

In this module, you will be able to recognize how your identity shows up or does not show up clearly in a virtual space. You will be able to explore how culture plays a role in today's written and verbal communications and be able to look at culture with a wider lens to provide a framework for building your virtual team. You will be able to recognize how our innate biases show up when we can and can not see someone's face and be able to build a safe virtual space what allows all personalities to succeed.

What's included

4 videos1 assignment7 discussion prompts

4 videosTotal 18 minutes

Module Introduction3 minutes
Culture in Virtual Workspaces6 minutes
Videoconferences6 minutes
Written4 minutes

1 assignmentTotal 30 minutes

Module 2 Quiz30 minutes

7 discussion promptsTotal 65 minutes

Advice For Effective Virtual Communication10 minutes
Resolving Conflict - Part 15 minutes
Resolving Conflict - Part 210 minutes
Navigating Cultural Differences10 minutes
Resolving Conflict - Part 110 minutes
Resolving Conflict - Part 210 minutes
"Face Time"10 minutes

In this module, you will be able to recognize and respond to cultural differences in establishing what is a public and private space within your business team. You will be able to discuss strategies for building personal relationships and empathy with the lack of reality within virtual spaces and be able to examine how formal and informal communication will differ on a virtual team. You will be able to discuss how the concept of linear versus flexible time can impact culture and distinguish between collective versus individual cultures in virtual spaces.

What's included

5 videos1 reading1 assignment5 discussion prompts

5 videosTotal 29 minutes

Lesson 3.1 Module Introduction2 minutes
Collectivism vs. Individualism6 minutes
Issues With Time4 minutes
Examples From Our Panelists8 minutes
The Empathy Map8 minutes

1 readingTotal 20 minutes

Resolving Conflict Activity20 minutes

1 assignmentTotal 30 minutes

Module 3 Quiz30 minutes

5 discussion promptsTotal 50 minutes

Brainstorming10 minutes
Collectivist Culture10 minutes
Linear to Flexible Time Cultures10 minutes
Brainstorm10 minutes
Reflection10 minutes

In this final module, you will be able to identify the opportunities to improve a multinational, cross-cultural team using virtual spaces. You will be able to recognize and name opportunities to use your own personal culture in a virtual space to cultivate team collaboration. You will also be able to design small acts of leadership, using virtual tools, to inspire cultural connectivity from your team members.

What's included

5 videos1 assignment7 discussion prompts

5 videosTotal 27 minutes

Module Introduction3 minutes
Virtual Spaces and Individuals7 minutes
Virtual Spaces and Teams6 minutes
Leading Virtual Teams9 minutes
Course Summary3 minutes

1 assignmentTotal 30 minutes

Module 4 Quiz30 minutes

7 discussion promptsTotal 95 minutes

Reflection Exercise5 minutes
How to Manage Up in a Virtual World15 minutes
Virtual Celebration Ideas20 minutes
Virtual Social Activities10 minutes
Create a Plan20 minutes
Tips to Lead a Team Virtually15 minutes
Course Reflection10 minutes

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Instructors

Daniel Student

University of California, Davis

4 Courses11,551 learners

Offered by

University of California, Davis

Learner reviews

5 stars
61.53%
4 stars
23.07%
3 stars
15.38%
2 stars
0%
1 star
0%

Showing 3 of 13

Reviewed on Aug 5, 2025

In Module 1, there were a lot of missing documents and links that had long expired. Some of the test questions are incorrect. But overall, very valuable information and knowledge.

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