What Does MVP Stand For? It’s Not What You Think.
October 7, 2024
Article
This course is part of Dell Technologies Technical Customer Support Specialist Professional Certificate
Instructor: Develop with Dell
Included with
Recommended experience
Beginner level
No prior experience necessary.
Recommended experience
Beginner level
No prior experience necessary.
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October 2024
11 assignments
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This course is designed to provide aspiring IT professionals with a comprehensive understanding of hardware device components and the skills needed to troubleshoot common hardware issues in both client and enterprise environments.
This course will equip learners with the knowledge to confidently approach hardware-related challenges, ensuring they can maintain and repair devices effectively to minimize downtime. Through detailed lessons, hands-on exercises, and real-world scenarios, participants will gain a solid grasp of the inner workings of hardware components and learn systematic troubleshooting techniques to address issues that arise. This course is designed for learners seeking to gain a foundational understanding of hardware troubleshooting. No previous experience is necessary. By the end of this course, participants will have a well-rounded understanding of both client and enterprise hardware, enabling them to diagnose issues accurately and perform necessary repairs or upgrades to maintain system integrity and performance. This course is a part of the Dell Technologies Technical Customer Support Specialist professional certificate curriculum.
This module is designed to equip you with basic knowledge regarding client systems. This section provides an introduction to common computer components and their respective functions. You will also learn about the principles guiding the digital transformation.
10 videos2 readings1 assignment1 peer review1 discussion prompt1 plugin
This module is designed to prepare you to service client hardware products. You will learn about various client products, diagnostics, troubleshooting and more.
4 videos2 readings2 assignments1 peer review
This module will equip you with foundational knowledge of enterprise servers. This week we will cover the common server components and their respective functions. Server technology concepts are also covered in this module.
15 videos1 reading4 assignments
This week is designed to prepare you to understand and troubleshoot enterprise products. You will learn about various types of infrastructure technologies including servers, networking and storage.
10 videos1 reading4 assignments1 peer review
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