This course is designed to provide aspiring IT professionals with a comprehensive understanding of hardware device components and the skills needed to troubleshoot common hardware issues in both client and enterprise environments.
Dell Technologies Technical Support for Hardware
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Dell Technologies Technical Support for Hardware
This course is part of Dell Technologies Technical Customer Support Specialist Professional Certificate
Instructor: Develop with Dell
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
14 hours to complete
3 weeks at 4 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
October 2024
Assessments
11 assignments
Taught in English
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This course is part of the Dell Technologies Technical Customer Support Specialist Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Dell
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Share it on social media and in your performance review
There are 4 modules in this course
This module is designed to equip you with basic knowledge regarding client systems. This section provides an introduction to common computer components and their respective functions. You will also learn about the principles guiding the digital transformation.
What's included
10 videos2 readings1 assignment1 peer review1 discussion prompt1 plugin
This module is designed to prepare you to service client hardware products. You will learn about various client products, diagnostics, troubleshooting and more.
What's included
4 videos2 readings2 assignments1 peer review
This module will equip you with foundational knowledge of enterprise servers. This week we will cover the common server components and their respective functions. Server technology concepts are also covered in this module.
What's included
15 videos1 reading4 assignments
This week is designed to prepare you to understand and troubleshoot enterprise products. You will learn about various types of infrastructure technologies including servers, networking and storage.
What's included
10 videos1 reading4 assignments1 peer review
Instructor
Offered by
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Frequently asked questions
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