What Is Programming? And How To Get Started
January 28, 2025
Article
This course is part of Dell Technologies Technical Customer Support Specialist Professional Certificate
Instructor: Develop with Dell
Included with
Recommended experience
Beginner level
No background experience necessary.
Recommended experience
Beginner level
No background experience necessary.
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October 2024
9 assignments
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This course is tailored for aspiring tech support specialists. This course is designed to deepen your understanding of common operating systems, streamline installation procedures, and equip you with robust troubleshooting techniques for software issues.
Throughout this course, participants will explore the intricacies of widely-used operating systems, understand their nuances, and learn to navigate and resolve common software challenges effectively. By combining theoretical knowledge with practical, hands-on exercises, this course ensures that learners are well-prepared to manage and support various operating systems in diverse computing environments. This course is ideal for individuals seeking to solidify their technical foundation, enhance their resume, and advance their careers in the IT industry. Upon completion, participants will have a greater understanding of the key features, and troubleshooting techniques for common operating systems, positioning them as valuable assets in an entry-level tech support or IT role.
In this module, learners will become familiar with the tools that play an integral role in tech support operations. The module is designed to give participants not only the understanding of the functionality of these tools but also how to apply them effectively in their day-to-day tech support roles.
4 videos2 readings1 assignment
This week we will deepen your understanding of the core functions of operating systems. This module is designed to solidify the foundational knowledge required to navigate and troubleshoot various operating systems effectively. Through a blend of theoretical instruction and practical application, you will explore the essential components and mechanisms that enable operating systems to provide a stable environment for applications to function.
3 videos3 readings3 assignments
This week, you will delve into the principles underlying software architecture, common software problems, and various tried-and-trusted solutions. you'll learn to identify, analyze, and address software-related issues swiftly and accurately, thus minimizing downtime and improving system efficiency.
3 videos2 readings2 assignments1 peer review
This week is about elevating your skillset with mastery in diagnosing software issues, optimizing its performance, and ensuring its compatibility across various platforms.
3 videos3 readings3 assignments1 peer review
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Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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