This course is tailored for aspiring tech support specialists. This course is designed to deepen your understanding of common operating systems, streamline installation procedures, and equip you with robust troubleshooting techniques for software issues.
Dell Technologies Technical Support for Software
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Dell Technologies Technical Support for Software
This course is part of Dell Technologies Technical Customer Support Specialist Professional Certificate
Instructor: Develop with Dell
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
10 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
October 2024
Assessments
9 assignments
Taught in English
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This course is part of the Dell Technologies Technical Customer Support Specialist Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Dell
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There are 4 modules in this course
In this module, learners will become familiar with the tools that play an integral role in tech support operations. The module is designed to give participants not only the understanding of the functionality of these tools but also how to apply them effectively in their day-to-day tech support roles.
What's included
4 videos2 readings1 assignment
This week we will deepen your understanding of the core functions of operating systems. This module is designed to solidify the foundational knowledge required to navigate and troubleshoot various operating systems effectively. Through a blend of theoretical instruction and practical application, you will explore the essential components and mechanisms that enable operating systems to provide a stable environment for applications to function.
What's included
3 videos3 readings3 assignments
This week, you will delve into the principles underlying software architecture, common software problems, and various tried-and-trusted solutions. you'll learn to identify, analyze, and address software-related issues swiftly and accurately, thus minimizing downtime and improving system efficiency.
What's included
3 videos2 readings2 assignments1 peer review
This week is about elevating your skillset with mastery in diagnosing software issues, optimizing its performance, and ensuring its compatibility across various platforms.
What's included
3 videos3 readings3 assignments1 peer review
Instructor
Offered by
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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