Welcome to "GenAI for Customer Service Representatives," an introductory course designed to empower customer service professionals with the knowledge and tools of Generative AI (GenAI). This course will illuminate how GenAI can revolutionize customer service by enhancing response times, personalizing interactions, and analyzing large volumes of feedback efficiently. You’ll explore the fundamentals of GenAI, practical applications in real-world scenarios, and important ethical considerations to use these technologies responsibly.
GenAI for Customer Service Representatives
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you'll gain
Details to know
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Recently updated!
August 2024
Assessments
1 assignment
Taught in English
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There is 1 module in this course
This course will illuminate how GenAI can revolutionize customer service by enhancing response times, personalizing interactions, and analyzing large volumes of feedback efficiently. The course aims to build a strong foundational understanding of GenAI, enabling customer service representatives to explore innovative ways to apply these technologies in their daily tasks.
What's included
6 videos5 readings1 assignment1 peer review
Offered by
Recommended if you're interested in Machine Learning
University of Virginia Darden School Foundation
Coursera Instructor Network
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.