This course is the second of a series that will enable you to become an effective leader and advocate, both within and outside your organization, on issues related to diversity, equity and inclusion. In this course, you’ll explore various approaches to giving feedback and receiving feedback. Whether you are giving feedback about a colleague’s work performance or receiving feedback from your friends, this learning journey will help you hone your skills and practice the most effective ways to handle these often difficult conversations. You’ll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.
Giving and Receiving Feedback in a Diverse Environment
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
11 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Initiate conversations to give feedback when needed
Explore ways to improve performance and relationships
Manage emotions and avoid unnecessary conflict
Details to know
Shareable certificate
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Recently updated!
August 2024
Assessments
19 assignments
Taught in English
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There are 3 modules in this course
This module explores techniques to initiate and engage in feedback conversations in a diverse workplace. Guided by a four-step framework, in this module you’ll learn how to clarify expectations, share factual observations about behavior, identify gaps between expectations and behavior, and suggest a path forward. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.
What's included
11 videos2 readings6 assignments2 app items1 discussion prompt
This module examines methods to give feedback to friends in a diverse environment. In this module, you will learn how to apply a simple, proven four-step framework for giving feedback to friends, including clarifying shared expectations, sharing factual observations, recognizing gaps between shared expectations and behavior, and suggesting a path forward that resolves issues collaboratively and strengthens relationships. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests. . You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.
What's included
9 videos2 readings6 assignments2 app items
This module addresses ways in which you can work with others to get help and solicit feedback, both inside and outside the workplace. In this module, you'll explore steps and tips to follow to get help from others, make strategic decisions about confronting others, and receive valuable feedback that can improve both your workplace performance and your relationships. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.
What's included
9 videos2 readings7 assignments3 app items
Offered by
Recommended if you're interested in Leadership and Management
University of Colorado Boulder
Arizona State University
Alignor
University of Michigan
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