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    Google Cloud
    Google Cloud Customer Care Fundamentals - Italiano
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    Google Cloud

    Google Cloud Customer Care Fundamentals - Italiano

    Google Cloud Training

    Instructor: Google Cloud Training

    Included with Coursera Plus

    •Learn more
    4 modules
    Gain insight into a topic and learn the fundamentals.
    Beginner level
    No prior experience required
    1 hour to complete
    Flexible schedule
    Learn at your own pace
    4 modules
    Gain insight into a topic and learn the fundamentals.
    Beginner level
    No prior experience required
    1 hour to complete
    Flexible schedule
    Learn at your own pace
    • About
    • Modules
    • Recommendations
    • Testimonials

    What you'll learn

    • Identificare i passaggi coinvolti nel ciclo di vita di una richiesta di assistenza.

    • Identificare i problemi noti che interessano i servizi Google Cloud.

    • Distinguere i livelli forniti dall'assistenza clienti Google Cloud.

    • Creare, gestire e visualizzare le richiesta di assistenza.

    Details to know

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    Assessments

    3 assignments

    Taught in English

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    There are 4 modules in this course

    Questo corso ti insegnerà come ottenere il massimo dall'assistenza Google Cloud. Imparerai a: conoscere i diversi servizi forniti dall'assistenza clienti Google Cloud, creare e gestire richieste di assistenza, visualizzare i problemi noti che interessano i servizi Google Cloud e comunicare in modo efficace con i tecnici del servizio di assistenza. Imparerai inoltre le diverse priorità delle richieste e gli obiettivi del livello di servizio (SLO), migliorerai la tua comprensione dello stato delle richieste e scoprirai come riassegnare una richiesta di assistenza, se necessario.

    Presenta il corso ed elenca gli obiettivi di apprendimento.

    What's included

    1 video

    1 video
    • Introduzione al corso•0 minutes•Preview module

    Il primo video di questo modulo illustra le opzioni Assistenza Standard, Avanzata e Premium in Cloud Customer Care Portfolio. Il secondo video illustra le best practice per acquisire un file di log e quindi mostra come farlo rimuovendo le informazioni personali. L'attività finale è una verifica delle conoscenze.

    What's included

    2 videos1 assignment

    2 videos•Total 5 minutes
    • Introduzione all'assistenza clienti Google Cloud•3 minutes•Preview module
    • Sanificazione dei dati di log•2 minutes
    1 assignment•Total 6 minutes
    • Quiz•6 minutes

    Questo modulo dimostra come presentare una richiesta di assistenza al livello di priorità appropriato e spiega come funziona l'assistenza clienti per risolvere un ticket dopo la sua creazione e quando è opportuno riassegnare una richiesta.

    What's included

    3 videos1 assignment

    3 videos•Total 8 minutes
    • Presentazione di una richiesta di assistenza•4 minutes•Preview module
    • Risoluzione dei problemi e indagine•1 minute
    • Riassegnazione della richiesta•2 minutes
    1 assignment•Total 14 minutes
    • Quiz•14 minutes

    Questo modulo spiega cosa succede dopo che è stata individuata una soluzione dal team dell'assistenza clienti nel primo video, seguito da una verifica delle conoscenze. L'attività finale è un PDF che elenca risorse aggiuntive su priorità, stato, descrizione della richiesta e altre informazioni non trattate nei video di questo corso.

    What's included

    1 video1 reading1 assignment

    1 video•Total 2 minutes
    • Risoluzione della richiesta•2 minutes•Preview module
    1 reading•Total 10 minutes
    • Risorse aggiuntive•10 minutes
    1 assignment•Total 4 minutes
    • Quiz•4 minutes

    Instructor

    Google Cloud Training
    Google Cloud Training
    Google Cloud
    1,751 Courses•3,130,716 learners

    Offered by

    Google Cloud

    Offered by

    Google Cloud

    We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.

    Recommended if you're interested in Cloud Computing

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    Frequently asked questions

    Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

    If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

    Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

    If you complete the course successfully, your electronic Course Certificate will be added to your Accomplishments page - from there, you can print your Course Certificate or add it to your LinkedIn profile.

    This course is one of a few offered on Coursera that are currently available only to learners who have paid or received financial aid, when available.

    You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policyOpens in a new tab.

    Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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