This course has been designed to help leaders, like you, learn how to effectively navigate the challenges of significant organizational disruptions. As a participant in this course, you’ll discover why an understanding of various stakeholder perspectives can inform and dramatically improve a leader’s response to events that threaten an organization’s very survival. This course is also about understanding and developing individual and organizational resilience—the ability to anticipate potential threats; to cope effectively with adverse events when they occur; and to adapt to changing conditions, ensuring a viable path forward for yourself, your team, and your organization. These topics are particularly relevant in the wake of the global COVID-19 pandemic. Many course examples will reference lessons leaders around the world have learned during this far-reaching healthcare crisis.
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What you'll learn
Develop strategies for exceptional leadership and team performance in our increasingly VUCA world.
Explore the characteristics of individual and organizational resilience and develop strategies to improve both.
Understand how to prepare yourself, your team, and your organization for its next major disruption or crisis.
Skills you'll gain
Details to know
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5 quizzes
See how employees at top companies are mastering in-demand skills
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There are 4 modules in this course
During the first course week, participants will gain an appreciation for the volatile, uncertain, complex, and ambiguous environment in which their businesses must operate and how these conditions have dramatically increased the likelihood of an organizational crisis. Participants will also gain a deep understanding of organizational stakeholders and how the perspectives of these stakeholders become vitally important frames of reference for leaders during a crisis.
What's included
13 videos16 readings1 quiz4 app items3 discussion prompts
During the second week of the course, participants will learn how to increase their organization’s capacity for resilience, defined as the ability to anticipate potential threats; to cope effectively with adverse events when they occur; and to adapt to changing conditions, ensuring a viable path forward for everyone involved. Participants will also explore this week a model for understanding and predicting how stakeholders will respond to crises that threaten their value proposition with an enterprise.
What's included
16 videos15 readings2 quizzes7 app items3 discussion prompts
During the third course week, participants will examine a collection of different crisis types and how each type requires a unique response from crisis leaders. This week will also present a detailed look at the nature of the crisis environment, which will explain why crisis leadership is one of the most challenging aspects of any leader’s set of responsibilities.
What's included
14 videos11 readings1 quiz8 app items1 discussion prompt
During the fourth and final week of the course, participants will explore the key characteristics of effective crisis leaders and how to effectively demonstrate leadership before, during, and after a crisis. Then, to bring the course to a close, participants will work through a collection of steps that will help them effectively prepare for their next inevitable crisis.
What's included
17 videos7 readings1 quiz11 app items1 discussion prompt
Instructor
![Mike Barger](https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/41/e1287b0bd944f2ba8663965536f8d2/BargerMichael.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop)
Offered by
Recommended if you're interested in Leadership and Management
Tecnológico de Monterrey
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.