What Is Team Management: Strategies, Duties, Job, Career Outlook
January 21, 2025
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This course is part of multiple programs.
Instructor: Microsoft
9,508 already enrolled
Included with
(150 reviews)
Recommended experience
Beginner level
This course is for anyone interested in technology, regardless of their prior IT experience.
(150 reviews)
Recommended experience
Beginner level
This course is for anyone interested in technology, regardless of their prior IT experience.
Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.
Gain insights into network infrastructure and monitoring techniques for effective management.
Learn about network security components, approaches, and mitigation strategies.
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This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
In this course, you’ll cover the basics of computer networking, including the TCP/IP and OSI models. You'll learn how different network layers and devices work together. You'll also explore common network infrastructure and monitoring techniques as well as the physical and data link layers in more detail. By the end of the course, you'll have an overview of important components for an IT Support Specialist focused on maintaining the security of corporate networks. After completing this course, you’ll be able to: • Identify the main concepts of networking. • Explain common network infrastructure and monitoring techniques. • Describe network security components, approaches, and mitigation strategies. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.
This module deals with the fundamental structure and type of a network, and explores the core element of IP addresses.you will learn how a physical network is put together as well as its underlying logic. You will also discover the reason behind the need for IP addresses and how they form the basis for network communication.
6 videos13 readings5 assignments1 discussion prompt
In this module, you'll explore the devices present on networks and understand the underlying architecture facilitating their communication. The content will cover different protocols and the corresponding ports they connect to.
9 videos19 readings7 assignments
In this module you'll expand upon your knowledge of networks by going into greater depth on the operations of the network. The role of the server as the central point of the network will be discussed. Additionally, you will explore the area of security as well as the role of the firewall in protecting the user.
10 videos14 readings4 assignments
In this module, you delve into cloud computing and networking. You will evaluate Azure and its diverse services in relation to cloud computing and networking, providing you with a solid understanding of its capabilities. Additionally, you will explore the concept of virtualization as well as the various types of artificial intelligence (AI) and the resources that underpin their functionality. Lastly, you will review a few enterprise-level as a service models and their common applications and advantages.
11 videos21 readings7 assignments1 discussion prompt
In this module, you’ll put your skills into practice. You’ll reflect on the key learning points that you studied during the course and complete the final assessment and hands-on activity.
2 videos4 readings2 assignments1 discussion prompt
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
Our goal at Microsoft is to empower every individual and organization on the planet to achieve more. In this next revolution of digital transformation, growth is being driven by technology. Our integrated cloud approach creates an unmatched platform for digital transformation. We address the real-world needs of customers by seamlessly integrating Microsoft 365, Dynamics 365, LinkedIn, GitHub, Microsoft Power Platform, and Azure to unlock business value for every organization—from large enterprises to family-run businesses. The backbone and foundation of this is Azure.
Johns Hopkins University
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Microsoft
Professional Certificate
Akamai Technologies, Inc.
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Google Cloud
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150 reviews
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Reviewed on Oct 18, 2024
Excellent course. Ease to understand, knowledgeable and start new carrier in IT field.
Reviewed on Nov 25, 2024
Very very interesting , another level of understanding network , well done as a formation.
Reviewed on Jan 5, 2025
I loved this course a lot as it made all my doubts about networking and cloud solutions plain clear.
Thank you a lot Marni!
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This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.
Qualify for in-demand job titles:
· Entry-level IT Support Specialist or IT Support Professional
· Help Desk Technician
· Technical support specialist
· Network Support Specialist
· Systems Administrator
This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.
Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.
When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).
This certificate demonstrates your job readiness and can be shared with your professional network.
Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:
· Proficiency in system analysis and maintenance.
· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.
· Practice in establishing robust security protocols.
· Expertise in diagnostics and troubleshooting.
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
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