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Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.
Instructor: Microsoft
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No prior experience or degree required to get started.
Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.
Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.
Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.
Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.
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Learners who pass the Microsoft Cloud Support Associate Professional Certificate will receive a voucher for 50% off the AZ-900 certificate exam.
Learners who complete this program will receive a 50% discount voucher to take the AZ-900 Certification Exam.
Organizations are actively investing in cloud technology, recognizing its potential to drive innovation, disrupt markets, and improve customer retention, ultimately providing a competitive edge in the industry.1 Prepare for a new career in this high-demand field with professional training from Microsoft — an industry-recognized leader in cloud computing technology.
Cloud computing has emerged as one of the most lucrative and sought-after career paths in the IT industry. It is predicted that by 2028, cloud computing will shift from being a technology disruptor to becoming a necessary component for maintaining business competitiveness.2
Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT and cloud support fundamentals. You will gain experience in cloud-born applications using Azure's services and infrastructure to master the art of managing cloud technologies. As an IT professional, you will also explore non-cloud-born applications in the Microsoft 365 ecosystem, learning how to make modifications and fully utilize cloud-native features.
When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam AZ-900: Microsoft Azure Fundamentals.
1 Gartner Says Cloud Will Become a Business Necessity by 2028. (2023, November 29).
Applied Learning Project
In each course, you’ll be able to consolidate what you have learned by completing a project that simulates real-world IT and Cloud scenarios. You’ll also complete a final capstone project where you’ll work through the process of solving a fictional cloud-related business problem.
The project will include practicing:
A real-world scenario focused on configuring a comprehensive backup and disaster recovery plan for a simulated Azure environment.
A real-world capstone project that enables you to demonstrate your cloud support associate skills.
Based on this information you will:
Implement effective backup strategies for both files and folders, as well as virtual machines in Azure.
Configure and manage automatic updates for virtual machines.
Implement and enforce compliance policies in the Azure cloud environment.
Monitor Azure environment and resources for compliance.
Develop comprehensive backup and disaster recovery plans using Azure services, including Azure Site Recovery.
Learn about computer components like CPU, memory, and storage.
Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.
Gain insight into security, hardware, and software relationships.
Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.
Gain insights into network infrastructure and monitoring techniques for effective management.
Learn about network security components, approaches, and mitigation strategies.
Gain insight into key aspects of IT security and data management.
Develop an understanding of secure software setup and implementation.
Learn effective strategies for hardware configurations and data backup and recovery.
Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.
Learn how to secure digital communications, optimize network performance, and understand how VPNs work.
Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.
Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.
Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems
Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments
Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security
Gain an understanding of the basics and benefits of cloud computing.
Describe various cloud computing models and their practical applications.
Discuss core Azure services, their features, applications, and advanced capabilities.
Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).
Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.
Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.
Gain insight into Microsoft Entra ID and its function within Azure.
Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.
Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.
Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.
Learn to implement and manage various types of Azure Storage accounts effectively.
Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.
Gain insight into the key features of Azure Monitor and its role in resource management.
Learn to configure basic monitoring in Azure to ensure proactive resource management.
Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.
Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.
Learn to manage automatic updates and patches.
Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.
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Our goal at Microsoft is to empower every individual and organization on the planet to achieve more. In this next revolution of digital transformation, growth is being driven by technology. Our integrated cloud approach creates an unmatched platform for digital transformation. We address the real-world needs of customers by seamlessly integrating Microsoft 365, Dynamics 365, LinkedIn, GitHub, Microsoft Power Platform, and Azure to unlock business value for every organization—from large enterprises to family-run businesses. The backbone and foundation of this is Azure.
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
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This program is for you:
• If you are interested in the field of IT and cloud support or just beginning to work in cloud support-related roles.
• If you want to switch or start a career in the field of cloud support.
• If you already work in cloud support, earning a Microsoft Cloud Support Associate certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
Whether you’re looking to start a new career or change your current one, Professional Certificates help you become job ready. Apply your new skills on hands-on projects that showcase your expertise to potential employers and earn a career credential to kickstart your new career.
Cloud support professionals play a vital role in maintaining the health and functionality of cloud-based systems, ensuring a secure, efficient, and reliable computing environment for organizations and end-users. They effectively leverage the full potential of cloud computing technologies.
Qualify for in-demand job titles:
• Entry-level Cloud Support Associate or IT Support Professional
• Cloud Support Engineer/Technician
• Cloud Technical Support Specialist
• Cloud Solutions Advisor
• Cloud Systems Administrator
Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
It typically takes 6 months to complete the 12 courses. But some learners may go through the content faster.
When you complete the Microsoft Cloud Support Associate Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of cloud computing.
This certificate demonstrates your job readiness and can be shared with your professional network.
Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:
• Proficiency in system analysis, maintenance and Microsoft Azure cloud solutions and services.
• Skills in software configuration and recommendation using the Microsoft 365 ecosystem.
• Practice in establishing robust security protocols, data handling and storage using Azure.
• Expertise in diagnostics and troubleshooting and managing Azure resources, including security and cost optimization.
• Skills in compliance, governance, and cloud support.
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.
¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Data for job roles relevant to featured programs (2/1/2024 - 2/1/2025)
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