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Learner Reviews & Feedback for Details of ITIL V4 Four Dimensions of Service Management by EDUCBA

4.4
stars
19 ratings

About the Course

This course presents a comprehensive exploration of service management principles and practices across three key modules. Participants will begin by understanding the Four Dimensions of Service Management, analyzing critical factors within organizations, people, information, and technology, while also delving into the role of partners and suppliers in service delivery. Moving on, learners will explore organizational structure, ITIL principles, and the significance of people in service operations. Additionally, they will enhance skills and competencies across diverse domains, gaining insights into service offerings, technologies, and information management challenges. Finally, learners will delve into partner dynamics, value stream optimization, and the impact of external factors on service management, equipping them with a robust toolkit for effective service delivery. Target Learners: 1) Professionals working in service-oriented industries such as IT, hospitality, healthcare, telecommunications, etc. 2) Managers and supervisors responsible for service delivery within organizations. 3) Individuals aspiring to advance their careers in service management roles. Pre-requisites: 1) Basic understanding of organizational structures and processes. 2) Familiarity with the concepts of information technology and its role in business operations. 3) Some exposure to service management frameworks or practices (e.g., ITIL, COBIT) is beneficial but not mandatory. 4) Proficiency in communication skills to effectively engage with partners, suppliers, and stakeholders in service delivery....

Top reviews

KK

Jun 3, 2024

Overall I highly recommend this course to anyone looking to deepen their understanding.

BA

Oct 9, 2024

grate course with real exemples to reach conceptes

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1 - 5 of 5 Reviews for Details of ITIL V4 Four Dimensions of Service Management

By Jacob L

•

Sep 16, 2024

The course is of very poor quality. The instructor just reads the slides. The effect is not as good as reading the book by myself. Why bother to listen to English with such a strong accent? As for the practice questions, many answers are problematic and there are too many wrong and ambiguous options.

By Kunika K

•

Jun 4, 2024

Overall I highly recommend this course to anyone looking to deepen their understanding.

By BOUDADI A

•

Oct 10, 2024

grate course with real exemples to reach conceptes

By Narayan B

•

Jun 4, 2024

Highly recommended course!

By JOSHUA L M

•

Oct 7, 2024

See review on ITIL 4 Introduction course. TL;DR, the course was helpful in getting a near pass in a practice exam, but would need to use other resources to pass.