What Is Service Design?
October 8, 2024
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(43 reviews)
Recommended experience
Beginner level
Familiarity with engineering concepts like robotics and manufacturing is helpful but not required.
(43 reviews)
Recommended experience
Beginner level
Familiarity with engineering concepts like robotics and manufacturing is helpful but not required.
You’llbe able to select a use case where autonomous AI can outperform traditional methods—setting the foundation for designing an autonomous AI.
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(This program was formerly part of a three-course specialization called Autonomous AI for Industry. Because the software program Bonsai was discontinued, references to Bonsai have been removed. You can still learn about autonomous AI and machine teaching through our two individual courses "Designing Autonomous AI" and "Machine Teaching for Autonomous AI.")
Just as teachers help students gain new skills, the same is true of artificial intelligence (AI). Machine learning algorithms can adapt and change, much like the learning process itself. Using the machine teaching paradigm, a subject matter expert (SME) can teach AI to improve and optimize a variety of systems and processes. The result is an autonomous AI system. In this course, you’ll learn how automated systems make decisions and how to approach designing an AI system that will outperform current capabilities. Since 87% of machine learning systems fail in the proof-concept phase, it’s important you understand how to analyze an existing system and determine whether it’d be a good fit for machine teaching approaches. For your course project, you’ll select an appropriate use case, interview a SME about a process, and then flesh out a story for why and how you might go about designing an autonomous AI system. At the end of this course, you’ll be able to: • Describe the concept of machine teaching • Explain the role that SMEs play in training advanced AI • Evaluate the pros and cons of leveraging human expertise in the design of AI systems • Differentiate between automated and autonomous decision-making systems • Describe the limitations of automated systems and humans in real-time decision-making • Select use cases where autonomous AI will outperform both humans and automated systems • Propose an autonomous AI solution to a real-world problem • Validate your design against existing expertise and techniques for solving problems
This module lays the foundation for this course and the entire specialization. You'll learn what makes autonomous AI different from other forms of artificial intelligence. You're invited to take a behind the scenes look at some organizations using autonomous AI and hear from operators and managers about the benefits they're realizing by harnessing autonomous AI. The focus will then transition to you! You'll explore five different mindset profiles that describe different approaches to building AI systems.
5 videos8 readings
Not all problems are right for an autonomous AI solution. In this module, we explore types of automated systems and their strengths and limitations for various issues. You'll learn how to determine whether a problem needs a solution that goes beyond automated systems and into useful AI.
9 videos2 readings1 assignment1 peer review
In the last module we looked at "automated" systems (math, menus, and manuals); examining situations where they excel and understanding their limitations. In this module we'll focus on "autonomous" systems such as: machine learning (ML), reinforcement learning (RL), neural networks (NN) and deep reinforcement learning (DRL); assessing both the strengths and weaknesses of each autonomous system. Lastly you'll see how "machine teaching" can tap into the strengths of all the automated and autonomous systems.
6 videos2 assignments1 peer review
Wondering what has storytelling has got to do with AI? Good storytelling is a tool of persuasion. Dry facts and data are not as compelling as persuasion arguments. In the real world someone has to fund the development of your autonomous AI design, and you need to tell that person a persuasive story.
5 videos2 readings1 peer review
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
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Johns Hopkins University
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Reviewed on Mar 29, 2023
Loved this course. Eye opening. It's going to be very fascinating how AI will shape our world in the next few months...
Reviewed on Jun 22, 2022
Great first course to understand how to bridge the gap between expert knowledge and the power of reinforcement learning. Looking forward to courses that go deeper into the technology!
Reviewed on Aug 28, 2022
It's a great starter course in Autonomous AI field. Thanks for all the help & support during the whole journey.
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