In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.
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Operations Management: Organization and Analysis
This course is part of Value Chain Management Specialization
![Gopesh Anand](https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/ca/392761be774c76bdf355dd25a81e7b/gopesh.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop)
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Instructors: Gopesh Anand
56,017 already enrolled
Included with
(1,221 reviews)
What you'll learn
Understand the role of operations management.
Relate underlying principles to operations management frameworks and techniques.
Synthesize information to make operations decisions in important areas.
Evaluate processes on different dimensions.
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36 assignments
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There are 4 modules in this course
In this first module, you will be introduced to the instructors and the course. Next, you will learn about the significance of operations management, and how to formulate and implement an operations strategy that is aligned with the business strategy and with market requirements.
What's included
13 videos7 readings11 assignments
In this module, you will learn about types of process arrangements and the implications of adopting each one. You will learn to analyze the performance of processes and of the activities within the processes, and to recognize the impacts of variability on processes.
What's included
9 videos2 readings9 assignments
In this module, we will learn about the importance of inventory management in operations settings. Inventories entail several costs such as holding and ordering costs. These costs depend on key decisions such as order quantity and reorder point. We will learn how the different types of costs depend on inventory decisions. We will also discuss the trade-offs associated with inventory decisions and how to make optimal decisions related to inventory management. This module is focused on simple inventory scenarios where demand is fixed and known. The learnings from this module are important because it provides key basics of inventory management which are important in learning and mastering more complex decision scenarios
What's included
8 videos2 readings9 assignments
In this module, we extend the learnings from the previous module to more complex scenarios of inventory management, namely, when demand is uncertain and cannot be predicted with certainty. First, we learn how to measure uncertainty in demand using demand distributions – particularly the Normal distribution, which is the more common demand distribution used in practice. Second, we will learn about the decision tradeoffs in managing inventory with uncertainty, namely, between service levels and costs of inventory. The key decisions related to managing inventory with demand uncertainty are order quantity, reorder point, safety or buffer stock levels, and frequency of inventory review and ordering. Upon completion of this module, we will gain knowledge and expertise in making these decisions optimally using different inventory policies such as continuous review policy and periodic review policy. This module is important for managing inventories in most operations settings in an efficient and effective manner.
What's included
8 videos4 readings7 assignments
Instructors
![Gopesh Anand](https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/ca/392761be774c76bdf355dd25a81e7b/gopesh.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop)
Offered by
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Learner reviews
1,221 reviews
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- 4 stars
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- 3 stars
3.43%
- 2 stars
1.22%
- 1 star
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Showing 3 of 1221
Reviewed on Apr 24, 2020
It was great learning this course , it was my pleasure to learn from an Indian teacher Uddata Sir ,Thank you sir for explaining everything with so relevant examples.
Reviewed on Nov 9, 2019
Great baseline for operations management. I wish however that the course was more balanced, with less concentration of such important content (particularly VSM) on week 4.
Reviewed on May 22, 2022
Great content, easy to understand, presented in a clear and concise manner. I feel much more knowledgeable on the subject after completing this course.
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