In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
Operations Management: Quality and Supply Chain
Operations Management: Quality and Supply Chain
This course is part of Value Chain Management Specialization
Instructors: Gopesh Anand
55,077 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.6
(1,166 reviews)
Intermediate level
Some related experience required
Flexible schedule
Approx. 16 hours
Learn at your own pace
96%
Most learners liked this course
What you'll learn
Discover, implement, and sustain process improvements in organizations.
Practice the use of statistics for analyzing variation in processes.
Understand frameworks and techniques for supply chain management.
Value the relationship of operations and supply chains with environmental sustainability.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
36 quizzes, 1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Value Chain Management Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 5 modules in this course
You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.
What's included
4 videos5 readings1 discussion prompt
In this module, you will learn about the connection between product quality and process quality, and how to put in place an organizational infrastructure for continuous process improvement.
What's included
11 videos2 readings12 quizzes
In this module, you will learn about assessing variation in processes and deriving insights from such assessments. You will learn to apply statistical analysis techniques to track and improve process performance and to communicate it with buyers and suppliers.
What's included
11 videos2 readings12 quizzes
Supply chains are increasingly becoming global and complex. In this module, you will learn about the primary functions involved in managing a complex supply chain. Next, you will learn about supply chain strategy and how to align supply chain strategy with product characteristics. You will also learn about building agility and adaptability in supply chains. You will learn about contracting in supply chains to align the different entities of supply chains. Specifically, you will learn about wholesale price contracts, buy-back contracts, and revenue-sharing contracts. Finally, we will learn about the bullwhip effect in supply chains, the courses of the bullwhip effect, and the mitigation strategies of the bullwhip effect.
What's included
6 videos2 readings6 quizzes1 assignment
In this module, we will learn about advanced concepts in supply chain management. First, you will learn about network planning in supply chains, and supply chain network design. Then you will learn about remanufacturing, closed-loop supply chains, and reverse supply chains. We will also learn about green supply chains and strategies for building environmental friendliness in supply chains. We will then learn about IT systems of supply chains, and aligning IT systems with business processes. Finally, we will learn about emerging advanced technologies in supply chains and their uses. Specifically, we will discuss the roles of artificial intelligence, radio frequency identification devices (RFID), blockchains, and the internet of things (IoT) in supply chain management.
What's included
6 videos4 readings6 quizzes
Instructors
Instructor ratings
4.7 (233 ratings)Offered by
Recommended if you're interested in Business Strategy
University of Illinois Urbana-Champaign
Johns Hopkins University
Rutgers the State University of New Jersey
University of Illinois Urbana-Champaign
Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
4.6
1,166 reviews
- 5 stars
75.47%
- 4 stars
17.92%
- 3 stars
3.17%
- 2 stars
1.20%
- 1 star
2.22%
Showing 3 of 1166
IA
5
Reviewed on Nov 3, 2021
A really Quality and Effective Course that targeted the Process Improvement Techniques. It was really useful as I needed a refresher for the Techniques.
AK
5
Reviewed on May 29, 2020
As a operation manager in the steel field I have enjoyed the course from may directions, professional instructor, clear material and on the spot quizzes.
AB
5
Reviewed on May 24, 2020
THIS COURSE IS THE NEED OF THE HOUR. IT BEAUTIFULLY FOCUSES ON DIGITAL AGE AND UPTO THE DATE!! I RECOMMEND EVERYONE TO TAKE THE COURSE.
New to Business Strategy? Start here.
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). If you choose to explore the course without purchasing, you may not be able to access certain assignments.
You will be eligible for a full refund until 2 weeks after your payment date. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the 2-week refund period.
Yes! Coursera provides financial aid to learners who would like to complete a course but cannot afford the course fee. To apply for aid, select "Learn more and apply" in the Financial Aid section below the "Enroll" button. You'll be prompted to complete a simple application; no other paperwork is required.