2024 Guide to Managing Remote Teams
November 27, 2023
Article
Recommended experience
Beginner level
Professionals at any level seeking to improve conflict management skills and build stronger workplace relationships. No prerequisites are required.
Recommended experience
Beginner level
Professionals at any level seeking to improve conflict management skills and build stronger workplace relationships. No prerequisites are required.
Develop essential skills for handling conflict calmly and effectively
Apply proven techniques to resolve workplace disputes while maintaining relationships
Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model
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January 2025
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Conflict is inevitable in any workplace, but managing it effectively is a skill that can transform teams and organizations. In this course, you will learn practical techniques to identify, address, and resolve conflicts to create healthier and more productive work environments. You’ll develop key conflict-handling skills, explore resolution strategies, and gain insights into fostering a culture of accountability rather than blame.
Your learning journey begins with understanding how to identify a blame culture and steps to eliminate it permanently. From there, you’ll delve into essential conflict management skills and explore proven techniques for resolving workplace disagreements while maintaining professional relationships. The course also introduces the Thomas-Kilmann model, which highlights the five key methods for conflict resolution and when to use each approach. Throughout the course, you’ll build the confidence to approach difficult situations calmly and effectively. By the end, you’ll have practical tools to navigate conflicts, strengthen team dynamics, and contribute to a healthier organizational culture. This course is ideal for professionals at all levels who want to improve workplace relationships and resolve conflicts constructively. No prior experience is required, making it accessible to everyone. The course is perfect for managers, team leaders, and anyone working in collaborative environments.
In this module, we will explore the fundamentals of conflict management, from understanding workplace conflict and its root causes to mastering essential skills for addressing and resolving disputes. By examining the effects of blame culture, practicing key conflict resolution strategies, and learning practical approaches, you will gain the tools needed to foster healthier, more collaborative workplace relationships.
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Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
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