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January 28, 2025
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This course is part of Patient Safety Specialization
Instructor: Matt Austin
4,968 already enrolled
Included with
(87 reviews)
(87 reviews)
Describe why measurement is important to quality improvement work.
Locate external sources of quality and safety measures and associated performance data.
Identify those data that are useful for monitoring and evaluating quality improvement projects.
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How will you know if your patient safety and quality project is meeting its objectives? Peter Drucker once said “What gets measured, gets managed.” In this course, students will learn why measurement is critical to quality improvement work. Equally important, they will learn which data sources provide the most meaningful information and tools for how and where to locate them. Finally, students will learn how to interpret data from their patient safety and quality projects to guide and modify them during implementation to maximize their chances of making a difference for patients.
In this module, learners will develop an understanding of what is performance measurement in healthcare, what constitutes a “good” performance measure, and basic frameworks that have been used for categorizing measures. Learners will become familiar with some of the well-known entities involved in performance measurement in healthcare and key challenges in the field.
8 videos1 assignment
In this module, learners will gain knowledge of the primary audiences for publicly reported performance measure sand some of the key measures that are currently reported. Learners will be exposed to some of the key websites that publicly report performance data and hear from a health system leader about some of the benefits and challenges of having a hospital’s quality and safety performance publicly available.
10 videos1 peer review
In this module, learners will develop an understanding of the different tools that are available to analyze data used in quality and safety improvement work and how the data can be visualized for different audiences.Two case studies will be shared to demonstrate how these data analysis and visualization tools can be used in a real-life setting.
6 videos1 assignment
In this module, learners will be exposed to how mixed-methods research, which includes integrating qualitative and quantitative data together, can be used successfully in quality improvement projects.Learners will also become familiar with how data and measures are used to evaluate the success of a quality improvement project. Two case studies will be shared to demonstrate how these concepts have been used in real-life quality improvement projects.
5 videos1 assignment
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
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87 reviews
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Reviewed on Jul 19, 2020
I want to thank you JHU and Coursera for this course, but I think this could be a better experience if you provide some literature about the different cases seen on the course.
Reviewed on Nov 19, 2021
measuring the success in healthcare is really challenging. This course helped me to understand the metrics used for quality improvement projects and how can we sustain such type of improvements.
Reviewed on May 22, 2018
Finally we are here at the final stage. Interesting course content and Fantastic mentors. I am very grateful to both mentors and Coursera.
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