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Learner Reviews & Feedback for Preparing for Your Call Center Customer Service Role by CVS Health

4.9
stars
21 ratings

About the Course

Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first four courses in this program....

Top reviews

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1 - 6 of 6 Reviews for Preparing for Your Call Center Customer Service Role

By LaDonna W

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May 4, 2024

I enjoyed this course a lot I didn't know how the outcome would be for me. But I gave it a shot. I listened to all of the videos and did every step that was required of me to do. And even did When I did the last assessment. I thought about turning it in later. But I submitted my work right away. After everything was counted for. I was happy that I passed my CVS Customer Service Role.

By Marie F

•

Jun 24, 2023

really helpful and great to add to a resume/CV, i think doing this course and adding it to my CV has genuinely helped, i now have 2 job interviews lined up and this has prepared me and helped me get them.

this course also is a great way to learn about being in a call center or a customer service role

By Susan R

•

Aug 14, 2024

Great detailed information to assist the customer service rep!

By Mohammad a E

•

Sep 3, 2024

it's a good course, good instructors also.

By Will E J

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Jun 27, 2024

I like the teaching method. well done.

By RAIYANU S (

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Jan 5, 2024

Educative